Siemens Careers

Services Renewal Coordinator

Florham Park, New Jersey
Engineering

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English (US)

Job Description

Division: Building Technologies
Business Unit: Field Operations
Requisition Number: 219958
Primary Location: United States-New Jersey-Florham Park
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Associate's Degree / College Diploma
Travel Required: No

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

The Siemens Building Technologies Division is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire protection, security, building automation, heating, ventilation and air conditioning (HVAC) and energy management products and services.

For more information, please visit:
http://www.siemens.com/businesses/us/en/building-technologies.htm



Job Description:

Siemens US Talent Acquisition

Description - External

Siemens US Talent Acquisition

Provide Area support for the renewal of our Service Agreement Base.

Evaluate Service Agreement financial performance.

Effectively communicate with both internal and external customers to ensure the timely renewal of all service agreements.

Position Overview

Must have a thorough understanding of the Service Agreement Business and associated processes to get contracts

renewed on time. Moreover, candidate must have the ability to work well with both Sales and Operations Professionals.

• Assist Service Account Engineers and Sales Professionals with the renewal of the Service Agreement Base.

• Provide status on all service agreements (contracts) that renew within the next 90 days via Service Agreement Working

File.

• Prepare and deliver renewal proposals to customers either by mail, fax, or via email. Occasional customer visits may be

necessary.

• Coordinate Siemens's response to customer complaints by summarizing the situation and delegating the responsibility of

response to the appropriate parties. Provide follow-up to the customer.

• Conduct at least 5 customer survey calls per week with full documentation.

• Assist in coordinating marketing efforts of additional Siemens capabilities to win new business.

• Assist Service Operations Manager or Area Sales Managers with special assignments.

The qualified candidate will be an integral part in the continued success and growth of the Service Department.

This position requires a high energy level with a focus toward customers and a strong desire to succeed. Good

organizational skills, attention to detail and excellent communication skills are required.

Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more

important priorities; gets more done in less time than others; can attend to a broader range of activities.

 

*LI-WFH



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.