Senior Fire Technology Expert - Northeast zone
Business Unit: Country Division Controller
Requisition Number: 220460
Primary Location: United States-New Jersey-Mount Laurel
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: High School Diploma / (GED)
Travel Required: 25%
The Siemens Building Technologies Division is the North American market leader for safe and secure, energy-efficient and environmentally-friendly buildings and infrastructure. As a technology partner, service provider, and system integrator, Building Technologies has offerings for fire protection; life safety; and security as well as building automation; heating, ventilation, and air conditioning (HVAC); and energy management. Since 1995, Siemens has helped to modernize nearly 7,000 buildings worldwide, including important American landmarks such as World Trade Center Memorial, Times Square Building, Carnegie Hall, Walt Disney World and the Mount Vernon Estate.
For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm
Provide product expertise in Building Technologies Disciplines: Automation, Security or Fire products and 3rd party systems to Zone staff. Create and deliver training and applications support for field technicians and specialists. Provide on-site technical troubleshooting for resolution of customer issues. Provide advanced technical assistance for Sales activities.
§ Work with the Zone Engineering team to help implement strategies for cross disciplines (automation, fire and security) specifically in I2S and IBMS.
§ Diagnoses and resolves technical problems on jobs and provides appropriate reports to management.
§ Troubleshoots network, software, and/or hosted system malfunctions.
§ Leverage remote connectivity to improve rapid problem solving with technicians and customers
§ Works with other Zone Technology Expert to develop and share technical solutions.
§ Leads meetings in order to ensure best practice sharing and team work.
§ Work with Zone engineering team to implement strategies to reduce installation costs.
§ Stays current with BT product documentation. and communicates updates to field technicians and specialists
§ Maintains technical expertise on all products, tools, and gateways through continuing education initiatives.
§ Coaches field technicians on company systems and service offerings.
§ Provides technical sales assistance and support on latest company products.
§ Performs product demonstrations and communicates design strategies to sales executives.
§ Participates in advisory teams for new product releases, project slates, and technical training development.
§ Provides Manager a monthly report of all activities performed (Sales support, Technical and Application support, training, mentoring, etc…). Suggests ways to continuously improve reports and meeting content
- Supports all BT personnel, in the offices in the assigned Zone.
Required Knowledge/Skills, Education, and Experience
§ High School diploma required; BS/BA in related discipline preferred or equivalent combination of education and experience.
§ 5+ yrs engineering/systems experience
§ Certifications required by Fire code
§ Microsoft/Cisco/technical certifications preferred or required based on discipline.
§ Demonstrates and applies a advanced knowledge of field of specialization through successful completion of complex assignments.
§ Successfully applies knowledge of complex concepts, practices, and procedures in particular specialization.
§ Demonstrates knowledge of organization's business practices and issues.
§ Excellent verbal and written communication skills for conducting company product training courses to Zone technical and sales staff.
§ Excellent problem solving skills.
§ Demonstrates leadership skills to mentor lesser experienced ZTS’s and to lead complex issues to resolution with minimal over sight.
- Must be 21 years of age to participate in required vehicle plan and must possess a valid driver’s license.
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Individual must possess a valid Driver's license in good standing.
Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan.