Siemens Careers

Technical Support Specialist - Fire and Security

Florham Park, New Jersey
Research & Development

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English (US)

Job Description

Division: Building Technologies
Business Unit: Region Americas
Requisition Number: 220980
Primary Location: United States-New Jersey-Florham Park
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Associate's Degree / College Diploma
Travel Required: 10%

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthcare and Financial Services.

The Siemens Building Technologies Division is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire protection, security, building automation, heating, ventilation and air conditioning (HVAC) and energy management products and services.

For more information, please visit:
http://www.siemens.com/businesses/us/en/building-technologies.htm



Job Description:

Technical Support Specialist - Fire and Security

 

Job Description:

Siemens Building Technologies is looking for a technical Support Specialist for their Florham Park, NJ facility. Individual fields incoming technical support requests, is responsible for providing complex technical support on fire alarm safety systems, and escalating unresolved issues to ensure timely problem resolution. Candidate must possess excellent communication, customer service and problem solving skills, while exhibiting characteristics and behaviors which support SBT Mission, Vision and Values.

 

Regular working hours are from 8:00am-4:30pm EST, Monday - Friday with rotating shift from 9:30am- 6:00pm. Participate on a rotating week of on-call for after hours (6pm – 8am EST) and weekends/holidays. Travel to assist with on-site support of customer equipment as required.

 

 

Responsibilities:

·         Provide technical support to Siemens fire alarm customers via telephone, email, and on-site as required.

·         Effectively assist Field Service Engineers and Technicians, serving as the product expert and counseling first level personnel on problem identification, troubleshooting and resolution.

·         Logs incoming support requests issue description as explained by the customer and the suggested resolution details into the company call tracking system in a timely and professional manner.  

·         Consults and if needed escalates the support request to Application/Field Support Engineers for higher level support.

·         Achieves customer satisfaction through timely follow-up and appropriate troubleshooting.

·         Provides evaluation and appropriate feedback on service manual revisions, technical bulletins, modifications, and review of new products and procedures to ensure quality field service.

·         Basic skills in Outlook, Excel, Word and other critical job related applications.

·         Maintains a high level of technical expertise on products supported via online and instructed lead training courses.

·         Exhibits professionalism.

·         Embraces diversity and respects differences of opinions.

 

 

Required Knowledge/Skills and Experience:

·         Possesses familiarity with basic operational aspects of low voltage security and fire systems.

·         Must have an electronics background and some field service experience.

·         Must have experience in testing, repairing and maintaining low voltage equipment.

·         Familiarity with computers and basic test equipment needed.

·         Demonstrates comprehensive working knowledge of a technical or specialty area, and of operations, methods, and practices. Generally, 2 years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above.

 

Education:

·         Associates Degree or 1-2 years of vocational technical training preferred. HS diploma or equivalent required. Specialized skill training/certification may be required.

·         Bachelor Degree in Engineering not required, but would be a plus.

 

 

 

Individual must possess a valid Driver's license in good standing

Individual must be at least 21 years of age in order to participate in the
required Siemens vehicle plan.

 

 

 



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

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Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.