Siemens Careers

Service Specialist II - Building Automation Service - Cypress CA

Cypress, California
Customer Services

English (US)

Job Description

Division: Building Technologies
Business Unit: Customer Services DF & PD
Requisition Number: 221640
Primary Location: United States-California-Cypress
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: High School Diploma / (GED)
Travel Required: 10%

Division Description:

The Siemens Building Technologies Division is the North American market leader for safe and secure, energy-efficient and environmentally-friendly buildings and infrastructure. As a technology partner, service provider, and system integrator, Building Technologies has offerings for fire protection; life safety; and security as well as building automation; heating, ventilation, and air conditioning (HVAC); and energy management. Since 1995, Siemens has helped to modernize nearly 7,000 buildings worldwide, including important American landmarks such as World Trade Center Memorial, Times Square Building, Carnegie Hall, Walt Disney World and the Mount Vernon Estate.
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Job Description:

Position Overview:
Siemens Building Technologies is seeking a Service Specialist to support our Building Automation Service Group in the Orange County, CA area.  The Service Specialist is responsible for completing service repairs, replacements, upgrades, adjustments, and calibration on building automation systems and components.
While we would like to hire an experienced professional from our industry, this is a great opportunity for someone with an electro-mechanical background to join Siemens and become an expert in Direct Digital Controls. 
  • Executes the technical support program task as scheduled.
  • Performs preventive maintenance and diagnostics on automation systems and components as outlined in the technical support program.
  • Responds to emergency service calls as directed during the day and after hours.
  • Tests and verifies system readings ensuring optimal system operation.
  • Identifies additional chargeable opportunities (T&M) including system upgrades and service contract expiration.
  • Performs system checkout and assists in automation system startups for service installed projects.
  • May coordinate electrical installation with electrical contractors at job site as required.
  • Completes and submits written service orders and reports covering all aspects of each assignment and activity.
  • Completes and submits timesheets and other necessary information daily / weekly.
  • If improper operation is due to another system or component, discusses problem with customer and/or office and advises of the best course of action.
  • Works with other branch, company, or external service providers/vendors to arrange service and to resolve problems.
  • Participates in final job site walk through and/or completion of construction to service turnover on assigned projects.
  • Conducts training for customers on site or at the branch.
  • Provides technical support, coaching, and direction to end users and field labor when applicable.
Required Knowledge, Skills, Abilities, and Education:
  • Required education: High school diploma, state-recognized GED, or state recognized high school proficiency exam.
  • Required travel: 10%
  • Required experience: Experience as an electro-mechanical technician in an industry that will allow someone to be successful in a building automation service specialist role.
  • Other requirements:
    • Excellent verbal and written communication skills in English.
    • Proficiency with Microsoft Office.
    • Ability to work in the U.S. without a need for current or future sponsorship.
    • Must be at least 21 years old to participate in required Siemens vehicle plan.
    • Must have a valid driver's license in good standing.
Preferred Knowledge, Skills, Abilities, and Education:
  • Preferred education: Associate's Degree in Electronics, Electrical Engineering, Computer Science, or other related field preferred.
  • Preferred experience: Five years in a related technician role; candidates with automation experience will receive priority.
  • Other experience:
    • Computer networking experience highly desirable.
Why Siemens?
  • Siemens is a globally diversified engineering powerhouse: an opportunity such as this one can open doors to engineering practices and businesses new to you, preparing you for a great future with potential in so many types of fields—sustainability, energy, medical technologies, to name a few—in almost any location you ever dreamed of exploring.
  • Competitive compensation.
  • Excellent health, dental, and vision plans with many options from which to choose.
  • All employees receive Life Insurance, Short and Long Term Disability coverage.
  • 401k match dollar for dollar up to 6% of gross salary.
  • Education and tuition reimbursement programs available.
  • Extensive product training and professional career development.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

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