The Educational Solutions group within the Healthcare Training Center is responsible for the development and knowledge transfer of education and training curriculum for Siemens Technical and Applications Education. All individuals within the Educational Solutions group work cross functionally with a network of subject matter experts, including but not limited to: Serviceability & Documentation, research & development, marketing, service and application element teams, and other education groups in the development and delivery of education and training. Direction for Healthcare Education is provided by establishing annual strategic imperatives. These imperatives create the foundation of tactical initiatives for continued improvement in educational offering, customer relationships, method penetration, cash-flow, productivity, and building organizational excellence.
As a member of Educational Solutions organization, the Education Consultant is responsible for the overall instructional integrity of the training solutions. This entails determining the proper blend of classroom, e-learning and performance support to be used in a given solution. Taking strategic and operational direction from the Manager of Education Solutions, the incumbent actively participates with the Training managers and Subject Matter Experts to develop effective training programs based on established curriculum design and to ensure compliance with all quality system requirements. The Incumbent works with the Education Solutions Manager to lead Education Element Teams in support of product launch initiatives, maintains project plans delineating curriculum development activities and timelines, and creates and updates the Healthcare Training Center. The Incumbent in conjunction with a team of training specialists and subject matter network will participate in the development of all product training and coordination’s and ensures global standardization and delivery of courses. Incumbent fulfills diverse assignments that support departmental and business needs as described below.
40% - Project management and instructional design for the development of both customer and employee training programs using an established foundation for curriculum design. Participate as a part of a global Service or Applications Team and lead an education team to develop training programs, including web-based, web-based asynchronous courses, self-study and instructor-led courses. Develop standards of functionality, effectiveness, and appearance for training. Identify course objectives and assess most effective instructional method to achieve. Build network of subject matter experts to develop innovative solutions that impact business metrics and organizational effectiveness. Consult the education specialists in updating the content of existing training offerings to include new techniques, approaches and technology. The incumbent communicates ideas to other global commercialization team members through various forms of written communications including lists of learning objectives, script, story boards, outlines, testing, blueprints and flow charts.
20% - Design and Develop education curriculums through the combination of various educational strategies such as self-paced elearning modules, performance support, job aids, assessments, surveys, instructor guides, and training workbooks. The incumbent will manage the design and development of education and training modules by following design and development processes and using tools set forth in the Process House.
15% - Evaluate training effectiveness, includes front-end performance improvement measurements, development and implementation of evaluation mechanisms and reporting on trends/corrective action. Determine transfer of knowledge levels and redesign/update existing materials.
15% - Conduct needs and task analysis and other research to identify and validate need for training and what needs to be trained. Identify target audience and research their current mastery level; identify gaps and develop learning objectives and specifications. Observe task performance in the training and trainee environment as needed.
5% - Support education innovation strategies to expand portfolio of offerings to bring forth value in educational efficiencies and effectiveness in the areas of course design, delivery and technology implementation. Establishes and maintains network of alliances with education consultants to identify alternate training design and delivery channels. Participate in activities that support professional development, e.g., workshops, seminars, training organizations.
5% - Identifies, coordinates and delivers knowledge transfer train the trainer of training curriculum developed as part of the product launch process.
From time to time, the incumbent’s supervisor/manager may assign additional unlisted duties/responsibilities on a temporary or regular basis depending on business needs.
Incumbent is responsible for understanding the Quality Management System. Incumbent needs to integrate their knowledge of the quality policy and business objectives into their work practices to augment the business such as: participating in internal audits, identifying areas which need improvement, implementing plans to correct and prevent problems. Incumbent is required to meet all Quality Management System requirements for the functional group and Siemens Healthcare.
Incumbent is responsible for understanding the Product Development Process (PDP). Incumbent needs to integrate their knowledge of PDP into their work practices to augment the business such as: participating in product launch meetings, conducting needs analyses, leading element team meetings, maintaining project plans, and developing Healthcare Training Plans in support of product launch initiatives. Incumbent is required to meet all specific PDP requirements for the functional group and Siemens Healthcare.
Education – Bachelor’s degree in one of the following: Medical Technology, Engineering or an associated science, Adult Education, Instructional Design, Applied Technology, or Curriculum Development– or discipline related to these areas plus formal coursework or experience in designing and delivering instruction.
Experience – 2-3 years professional experience with increasing responsibility and various assignments with proven track record. Requires high degree of interpersonal communications for negotiation, team leading, interviews and presentations. Project planning and management skills essential for the numerous team projects required. Requires experience with leading edge training tools and technologies in graphics, computer-based training, and production of presentation materials. Experience with statistical analysis tools and methods for evaluating training needs and effectiveness desired. The incumbent must be committed to on-going intellectual and professional development, including knowledge of current and emerging technology.