Sr. Technology Expert Automation Professional (Midwest Zone) - Mount Prospect, IL
Business Unit: Field Operations
Requisition Number: 223334
Primary Location: United States-Illinois-Mount Prospect
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: High School Diploma / (GED)
Travel Required: 50%
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.
The Siemens Building Technologies Division is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire protection, security, building automation, heating, ventilation and air conditioning (HVAC) and energy management products and services.
For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm
The Zone Technology Expert Automation Professional Provides product expertise in Building Technologies Disciplines: Automation, Security or Fire products and 3rd party systems to Zone staff. They will deliver training and technical support for field technicians and specialists, provide on-site technical troubleshooting for resolution of customer issues and advanced technical assistance for Sales activities.
§ Diagnoses and resolves technical problems on jobs and provides appropriate reports to management.
§ Troubleshoots network, software, and/or hosted system malfunctions.
§ Leverage remote connectivity to improve rapid problem solving with technicians and customers
§ Works with other Zone Technology Experts to develop and share technical solutions.
§ Stays current with BT product documentation. and communicates updates to field technicians and specialists
§ Coaches field technicians on company systems and service offerings.
§ Provides technical sales assistance and support on latest company products.
§ Reports to Zone integration Network engineering Manager
§ Mentors other Field Service Technicians/Specialists
Interacts with Project Managers/Engineering staff, field Specialists and Sales Executives
§ Performs product demonstrations and communicates design strategies to sales executives.
§ Provides Manager a monthly report of all activities performed (Sales support, Technical and Application support, training, mentoring, etc…) Will support all BT personnel, in the offices in the assigned Zone.
§ Work is generally performed in an office environment with a moderate noise level and regular distractions.
§ Some time will be spent at customer locations. That may include time spent on construction sites. These sites may have a moderate noise level and regular distractions.
§ Some physical requirements such as reaching, climbing, standing and bending.
§ Ability to work extended hours occasionally as required.
Frequent travel required.
§ High School diploma required; BS/BA in related discipline preferred or equivalent combination of education and experience.
§ 3+ yrs engineering/systems experience in related field
§ Applicable Microsoft/Cisco/technical certifications
§ Demonstrates and applies a broad knowledge of field of specialization through successful completion of moderately complex assignments.
§ Successfully applies knowledge of fundamental concepts, practices, and procedures in particular specialization.
§ Demonstrates knowledge of organization's business practices and issues.
§ Excellent problem solving skills.
§ Must be 21 years of age to participate in required vehicle plan and must possess a valid driver’s license.
This is a senior position.
Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.