Siemens Careers

Clinical Education Specialist, Ultrasound

Malvern, Pennsylvania
Customer Services

English (US)

Job Description

Division: Siemens Healthineers
Business Unit: Business Administration
Requisition Number: 223376
Primary Location: United States-Pennsylvania-Malvern
Assignment Category: Full-time regular
Experience Level: Senior level
Education Required Level: Bachelor's Degree
Travel Required: 75%

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.
 With 45,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.
 For more information, please visit:

Job Description:

The Clinical Education Specialist for the Ultrasound Customer Education program is responsible for establishing and implementing the strategic direction for this clinical customer education business practice within the Ultrasound organization.
Position Overview
The individual will own the strategic and tactical implementation building a robust customer education curriculum.  They will drive both customer and internal education to highest levels of competency to increase customer satisfaction, differentiate Siemens, and generate business revenue. This individual will own the relationship between Education Services and the assigned business stakeholders, customers, and global partners to ensure alignment with overall business strategy and execution. Strategic input into program development and services will be required to deliver the right customer experience that will increase, productivity, positive referrals and enable us to be highly competitive.
This role reports to the National Clinical Sr. Sales Director within Siemens Healthineers and is part of the dynamic and growing ultrasound products division.

• Develop onsite and offsite educational curriculum for customers.
• Understand customer / industry needs and trends through close alignment and regular engagement through customer focus groups, conferences, and peer collaboration to best predict and plan for adapting to customer needs.
• Lead creation and conceptualization of new programs for service offerings.
• Identify opportunities for net new business and business improvement.
• Establish and implement programs and services to drive business unit objectives.
• Collaborate with the VP of Sales, Sr. Clinical Sales Director and Zone Clinical Sales Team Leaders to ensure Siemens business targets are achieved.
• Ensure customers receive highest levels of services and drive industry leadership position for education.

Required Knowledge, Skills, Education and Experience

• BS/BA in related discipline or advanced degree as applicable to role.
• Minimum of 5 years Ultrasound experience, ideally both Cardiology and General Imaging.
• Understanding of healthcare education marketplace, relative to ultrasound imaging.
• Excellent communication skills – verbal, written, ability to present.
• Demonstrated ability to energize, develop, and build rapport at all levels within an organization.
• Ability to manage multiple programs and priorities.
• Ability to think strategically and influence decisions with key business leaders
• Must be results-driven, action oriented and passionate about making a positive customer experience.
• Must have the ability to travel 75%.
• Ability to work as a remote position.
Preferred Knowledge/Skills, Education, and Experience
• Prior Ultrasound Clinical Applications Specialist 
• ARDMS credentials


Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

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