Service Operations Team Leader- HVAC- Blue Bell, PA
Business Unit: Field Operations
Requisition Number: 223594
Primary Location: United States-Pennsylvania-Blue Bell
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Associate's Degree / College Diploma
Travel Required: No
Siemens is a global
technology powerhouse that has stood for engineering excellence, innovation,
quality, reliability and internationality for more than 165 years. As a global
technology company, Siemens is rigorously leveraging the advantages that this setup
provides. To tap business opportunities in both new and established markets,
the Company is organized in nine Divisions: Power and Gas, Wind Power and
Renewables, Energy Management, Building Technologies, Mobility, Digital
Factory, Process Industries and Drives, Healthineers and Financial Services.
The Siemens Building Technologies Division is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire protection, security, building automation, heating, ventilation and air conditioning (HVAC) and energy management products and services.
For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm
First line supervisory position. Manages service account engineers and field specialists. Manages multiple service projects.
II. Essential Duties
Supervises the activities and performance of service specialists. Provides technical support, expertise, leadership and accountability for service projects, service agreements, and/or T and M work in assigned geographic area or location.
Plans, organizes, directs and controls all service work and service project activities for assigned projects and/or service accounts. Supervises employees to ensure schedules are maintained and service work proceeds according to plans, resulting from service agreement proposals, service project proposal and cost estimates. Also ensures T and M work is completed in an effective and profitable fashion. Supervises activities including service project work, material ordering, shipping, service agreement labor plans, customer satisfaction and service accounts receivable.
Plans and justifies manpower, staffing requirements, tools, and other appropriate investments for effective and timely execution of assigned service work. Utilizes the Service agreement low GM improvement process, service tools, and assists in monthly forecasting.
Ensures proper job management and cost control by reviewing service financial statements with engineers. Maintains and improves booked margins for service agreements.
Directs and supervises the development of service agreement plans and the use of those plans in the monitoring and control of progress in the execution of the work. Reviews customer feedback and ensures service agreement retention and account growth goals are achieved including adds, extras, upgrades, escalations, and timely renewals.
Builds and maintains an effective service operations organization committed to customer and employee satisfaction and profitable growth. Manages or advises on hiring, training and development, allocation and performance assessment of personnel within area of responsibility. Provides the tools, training and environment required to achieve employee success.
A Bachelors degree is preferred. 5 and 7 Years Experience in Engineering or Project Management, 3 plus Years of Supervisory Experience
Employees Supervised: 8 to 17
Individual must possess a valid Driver's license in good standing
Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan