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Service Operations Manager- Automation and Digital Services- Florham Park, NJ

Florham Park, New Jersey
Customer Services

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English (US)

Job Description

Division: Building Technologies
Business Unit: Field Operations
Requisition Number: 223980
Primary Location: United States-New Jersey-Florham Park
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Bachelor's Degree
Travel Required: No

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

The Siemens Building Technologies Division is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire protection, security, building automation, heating, ventilation and air conditioning (HVAC) and energy management products and services.

For more information, please visit:
http://www.siemens.com/businesses/us/en/building-technologies.htm




Job Description:

Functions as the field manager with a focus on Siemens’ Automation and Digital Services . Oversees and gives strategic direction to a specific branch with a total order intake in excess of five million ($5M-$10M). Functions as the local Automation Service head at a Branch. Manages Service Supervisor, Client Service Manager, Project Managers and Service Technicians.

  

Essential Duties

 

Direct all service operations activities including: account management, service agreement management, project management, design engineering, service project installation, commissioning and service delivery activities within a location. Ensure effective and profitable execution of the service business, customer satisfaction and employee satisfaction consistent with company and location objectives. Advise management on local operations planning including resource allocation, hiring and development, financial forecasting, monitoring and issue resolution.

  

Oversee service project installations, retrofits, non-installed, time and material, mechanical service, service agreements , and other service offerings. Review service proposals to ensure accuracy and appropriate method to meet company and customer objectives. Assist employees in determining margins, identifying resources and assessing future potential business.

  

Conduct financial analysis including forecasting, estimating, monitoring, and recovery planning. Develop and implement strategies (e.g. business growth, asset management, cost reduction, customer satisfaction, employee productivity) to achieve business goals.

  

Manage service schedule and dispatch. Ensure customer satisfaction and employee productivity and quality of work.

 

Address customer service concerns and monitor satisfaction. Motivate employees to achieve customer and company performance goals. Perform employee management responsibilities such as hiring, training, conducting performance reviews, and resolving issues.

  

Maintain knowledge of competition and understand product positioning and sales strategies. Provide feedback on new products/services and provide feedback to management.

  

Analyze existing policies/procedures and recommend improvements. Actively participate or lead company initiatives and improvement programs that cross over location, area and zone boundaries. Ensure the proper implementation of all company policies and procedures. Maintain current knowledge of regulatory laws, changes and requirements and ensure compliance. Develop and maintain technical competence of company’s products, applications and services.

  

Track competition (activities, products, systems, prices, etc) reporting on findings and recommends changes/ improvements. Represents Siemens in industry associations, professional organizations and affiliations and develops relationships with builders, contractors and other business community leaders.

  

Required Experience, Knowledge, Skills & Abilities

 

Bachelor’s degree (4 year) in a technical (industry related) field or equivalent work experience.


5 - 7 years industry experience including operations supervisory/ management role including planning, contracting, project management, account management and all aspects of general business management

 

Ability to proactively implement organizational and process change in response to business needs. Strong listening, negotiation, organizational, oral and written communication skills for multi-tasking effectively.

 

Ability to travel as necessary 

 

LI-WFH



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