Siemens Careers

Head of Marketing Strategy and Customer Insights

Orlando, Florida

English (US)

Job Description

Division: Power Generation Services
Business Unit: Power and Gas
Requisition Number: 224128
Primary Location: United States-Florida-Orlando
Assignment Category: Full-time regular
Experience Level: Senior level
Education Required Level: Bachelor's Degree
Travel Required: 35%

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationally for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in eight Divisions: Power and Gas, Power Generation Services,  Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives,  and Financial Services.


Siemens is the leading service partner for ensuring high reliability and optimal performance of rotating power equipment within the utility, oil & gas, and industrial processing industries worldwide – as well as for wind turbines. Siemens’ extensive national network of service technicians is able to quickly and comprehensively offer expert service to maximize the lifecycle of power generation equipment, helping to ensure reliability and prevent downtime.

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Job Description:



Head of Marketing Strategy and Customer Insights
Orlando, FL

Key Deliverables/Responsibilities:
- Customer segmentation (e.g., based on customer potential, attitudinal, behavioral characteristics, market positioning)
- Marketing strategy and value proposition for Power Generation Services overall and each vertical
- Customer experience standards (e.g., touchpoints, response times, etc.) per vertical
- Global repository (e.g., customer and market intelligence) definition and development
- Marketing tool identification and development
- Approach to collecting insights (customer, market, regulatory) across Power Generation Services. Analysis of VoC and implications to Power Generation Services.
- Market analysis (regulatory, policy trends) and its impact to each of the customer verticals. Implications for product development needs.
- Customer surveys (e.g., NPS, Frame Surveys) distribution and results collection.
- Synthesis of results and communication throughout the organization to relevant stakeholders (e.g., product owners, sales, etc.)
- Market and customer trends and needs
- Excellent communication skills (verbal and written)
- Excellent listening and interpersonal skills, able to communicate clearly and concisely with a wide range of people at different levels
- Excellent presentation skills
- Excellent organizational skills involving application of project management principles to multi-stakeholder projects
- Strong analytical, evaluative and problem solving skills
- Team management skills, strong problem-solving and structuring skills
- Creative and out-of-the-box thinking
- High self-motivated and directed
- Ability to effectively prioritize and execute tasks while under high pressure and deadlines.
- Able to adapt to dynamic changes in the organization and the market.
- Able to develop, create and implement new methods/systems/analysis.
- Strong customer service orientation
- Experience working and I a team oriented, collaborative
Required Experience:
- Bachelor's degree in the field of business administration, marketing, or related fields
- Proven work experience as a Marketing strategist or Marketing manager for over 10 years

Preferred Knowledge/Skills, Education, and Experience
- MBA preferred)



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.