Field Technician - Security
Business Unit: Field Operations
Requisition Number: 224390
Primary Location: United States-Florida-Miramar
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: High School Diploma / (GED)
Travel Required: 10%
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Provides technical service to customer Security systems including technical support during the installation and commissioning of new or expanded systems. Coordinates with contractors in the process of installation of systems sold by a branch office. Performs system commissioning on systems including loading software programs and implementing modifications as necessary. Conducts testing and inspects systems under maintenance agreements. Responds and carries out to completion any troubleshooting and repairs to assigned customer systems. Ensures company-owned test equipment and installation equipment is in proper working order. Returns equipment in need of repair or calibration to the office in a timely manner. Identifies code issues and non-conformance issues. Makes recommendations regarding both systems installations and service contract facilities. Reports daily on activities completed, deferred, requiring further action or material. Participates in On-Call assignments/ schedules as required. Acts as a mentor and provides on-the-job training to lower level Field Service Technicians as assigned. Coordinates with contractors in the process of installation of systems sold by a branch office. Performs system commissioning on systems including loading software programs and implementing modifications as necessary. A.S. degree in Electronics or related field, or equivalent experience in the installation and maintenance of low voltage electronic systems. Strong customer service skills. Good verbal and written communications skills. Skilled in the PC applications and in the use of word processing and spreadsheet programs Ability to lift seventy-five (75) pounds unassisted. Must have valid state drivers license.
Performs complex equipment installation, trial runs, investigative tests, repairs and overhauls. Performs complex product and service training to customers. Performs complex maintenance on tools, test equipment, etc., and completes documents of all installations, inspections, maintenance and repair work, and failures. Performs complex service or systems calls and interfaces with customer personnel to provide quality service and feedback on problem evaluation and resolution. Performs assessment of complex product/equipment performance based on field support data and recommends modifications or improvements. May participate in the negotiation and administration of service or systems contracts.
Required Knowledge/Skills, Education, and Experience
Associates degree or 1-2 years of vocational technical training preferred. HS diploma or equivalent required. Specialized skill training/certification may be required. Successfully demonstrates thorough/ advanced knowledge of a technical or specialty area.Generally, 2-4 years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above.