Client Service Administrator- Maintenance Planning- Florham Park, NJ
Business Unit: Field Operations
Requisition Number: 224391
Primary Location: United States-New Jersey-Florham Park
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Associate's Degree / College Diploma
Travel Required: No
Siemens is a global
technology powerhouse that has stood for engineering excellence, innovation,
quality, reliability and internationality for more than 165 years. As a global
technology company, Siemens is rigorously leveraging the advantages that this setup
provides. To tap business opportunities in both new and established markets,
the Company is organized in nine Divisions: Power and Gas, Wind Power and
Renewables, Energy Management, Building Technologies, Mobility, Digital
Factory, Process Industries and Drives, Healthineers and Financial Services.
The Siemens Building Technologies Division is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire protection, security, building automation, heating, ventilation and air conditioning (HVAC) and energy management products and services.
For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm
Siemens US Talent Acquisition
Our contributions sometimes aren’t very apparent – but our innovations have made history. The Siemens Building Technologies Division is searching for a dynamic Jr. Client Service Account Manager to establish the foundation for our customer’s overall sales, service and digital experience. Are you ready to make history with us?
As a Jr. Client Service Account Manager, you will manage the delivery of service for assigned customer accounts. Responsibilities include serving as the main customer contact, developing technical maintenance plans, verifying the services and schedules with the customer, and conducting Quality Assurance calls.
Our Jr. Client Service Account Managers review field work orders and inspection reports to identify deficiencies and / or optimization opportunities, and develop customer proposals. In addition, you will be responsible for approximately 500 agreements and a high frequency of customer interaction on a daily basis.
Other exciting tasks of this role include developing detailed technical maintenance plans to meet contractual obligations of large service agreements and serving as internal point of contact. Reviewing booking packages and planning customers’ service schedules, for new and renewed contracts, including time based preventive maintenance, proactive and predictive services are also a part of the Jr. Client Service Account Manager role.
From managing accounts to generating proposals and developing detailed technical maintenance plans, this position serves as an entry level position for individuals wanting to advance into technical or Sales positions.
Working in a team environment is crucial as the Jr. Client Service Account Manager will interact with Service Sales (to understand scope and commitments of agreements,) potentially Solutions Sales (to understand installed equipment), iBase Administrator (to ensure iBase is set up for maintenance planning), Client Service Manager (to finalize service schedule and reconcile for service recap reporting), Service Coordinators (to ensure schedules are executed), Renewal Coordinator (to ensure contract scope is updated / correct), Specialists onsite and in AM Digital Service Center (to ensure delivery of agreed upon scope / commitments, part deliveries …) and customers on service agreements < $10k for Automation and < $5k for Fire & Security.
So if you are ready to make your mark in history and with Siemens, submit your resume today!
Required Knowledge, Skills, Abilities, and Education:
· Technical school or Associates degree (2 year) preferred, although
· a combination of education (High School or GED required) and
· experience will also be considered.
· Knowledgeable in business processes, standard practices, tools, and financial systems within branch Service operations
· Strong accuracy and attention to detail for quality of data needed
· Excellent verbal and written communication skills, computer skills, financial skills and effective project management skills
· Strong problem solving ability
· Ability to read and understand service contract scope & proposal
Preferred Knowledge, Skills, Abilities, and Education:
· Knowledge and experience in SAP or other maintenance & planning tools
· Overall understanding of building management systems and products in automation, fire detection and security applications
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.