Siemens Careers

Service Agreement Renewal Coordinator

Norcross, Georgia
Engineering

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English (US)

Job Description

Division: Building Technologies
Business Unit: Field Operations
Requisition Number: 224940
Primary Location: United States-Georgia-Norcross
Assignment Category: Full-time regular
Experience Level: Senior level
Education Required Level: High School Diploma / (GED)
Travel Required: No

Division Description:

The Siemens Building Technologies Division is the North American market leader for safe and secure, energy-efficient and environmentally-friendly buildings and infrastructure. As a technology partner, service provider, and system integrator, Building Technologies has offerings for fire protection; life safety; and security as well as building automation; heating, ventilation, and air conditioning (HVAC); and energy management. Since 1995, Siemens has helped to modernize nearly 7,000 buildings worldwide, including important American landmarks such as World Trade Center Memorial, Times Square Building, Carnegie Hall, Walt Disney World and the Mount Vernon Estate.


For more information, please visit: 
https://www.siemens.com/us/en/home/company/about/businesses/building-technologies.html

Job Description:



Position Overview

 

Coordinates the service agreement renewal process for assigned contracts across the zone, ensuring that all service agreements are renewed on time, and that the 120, 90, 60, and 30 day activities are completed.  Assumes responsibility for renewal activities for automation agreements $10k and below and fire agreements $5k and below.• Serves as the main point of contact for the service agreement renewal process.

• Uses standard tools and processes (BT Renewal Portal) to renew service agreements prior to expiration.

• Assigns and manages renewal activities at the 120, 90, 60, and 30 day milestones.

• Coordinates with sales and operations teams.

• Provides data for facilitation of renewal and order intake forecast meetings.

• Fully responsible for the renewal of assigned automation contracts valued at $10k and below, as well as fire contracts valued at $5k and below.

• Promotes BT service capabilities to customer, as well as the benefits of converting to multi-year agreements.

• Oversees the release of billing blocks and contract characteristics on renewed contracts.

 

The qualified candidate will be an integral part in the continued success and growth of the zone service business.  This position requires a high energy level with a focus toward customers and a strong desire to succeed. Good organizational skills, attention to detail and excellent communication skills are required.

 

This position reports directly to the Zone Operations Center supervisor, and supports the zone sales management team in forecasting order intake.


Preferred Knowledge/Skills, Education, and Experience

Technical school or Associate degree preferred, although a combination of experience and education (HS diploma or GED) will also be considered.

2+ years experience in service agreement renewals or service coordination in a service industry such as building automation, HVAC, fire alarm service, security system service, or fire/security monitoring.

Strong working knowledge of word processing and spreadsheet applications.  Experience with PCs and Microsoft Windows.  SAP knowledge and experience preferred.

Ability to read and understand customer service contracts.

 

*LI-GEP



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

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