Siemens Careers

Clinical Application Specialist 4

Mountain View, California; Issaquah, Washington
Customer Services

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English (US)

Job Description

Division: Siemens Healthineers
Business Unit: Ultrasound
Requisition Number: 225244
Primary Location: United States-California-Mountain View
Other Locations: United States-Washington-Issaquah
Assignment Category: Full-time regular
Experience Level: Senior level
Education Required Level: Technical Diploma
Travel Required: 10%

Division Description:

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Job Description:

The Headquarters Support Clinical Applications Specialist has primary responsibility to provide local country and/or Regional Support Centers Applications Specialists with advanced support for Ultrasound applications issues that have been escalated to the Ultrasound HSC group using standard Customer Service processes.

 

Primary responsibilities:

- Deliver written, telephone, and/or on site advanced applications support for escalated application issues

- Work closely with other members of the Ultrasound CS, PLM and CRM organizations on development and implementation of solutions to problems reported in the installed base

- Generate Knowledge Base entries on Applications topics and solutions

- Provide support for new product roll-outs and disseminate information to applications specialists worldwide on new product features and functionality

- Investigate and report on Customer Complaints

- Bring Application requirements in the form of Requirement Specifications into Product Development projects, and perform testing and validation of requirements.

- Review of training content for apps specialists and customers

 

 

Requirements:

 

Associates degree, BS/BA in related discipline preferred.

Current RDCS accreditation

 

Minimum of 8 years clinical ultrasound experience in Cardiology applications. Specific experience on Siemens Ultrasound equipment preferred.

 

Excellent verbal, telephone and written communication skills. Presenter/trainer experience, sales presentation experience preferred.

 

 

Location:

Position based out of Mountain View, California or Issaquah, Washington

5 - 10% travel required

 



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