Siemens Careers

Zone Image Quality Analyst-Angio/Cardiac

Ann Arbor, Michigan
Engineering

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English (US)

Job Description

Division: Siemens Healthineers
Business Unit: Services
Requisition Number: 225456
Primary Location: United States-Michigan-Ann Arbor
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Bachelor's Degree
Travel Required: 75%

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

 With 45,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.

 For more information, please visit:  http://www.usa.siemens.com/healthineers



Job Description:

 **Applicants for this role will be considered for the Mid-Western zone of  United States**

 

The Siemens Healthineers Technical Solutions Center has overall responsibility for providing the on-site clinical IQ support for Siemens’ Advanced Therapies customers. This includes consulting with clinical users pre and post equipment install and adapting internal system parameters to meet customer expectations in regards to image quality and system dose.

 

In this role you will ensure customers IQ expectations are understood and your interactions will provide expert assistance in delivering customer excellence and represent Siemens Healthineers and the Technical Solutions Center with professionalism and a focus on delivering a positive experience. The candidate will work with the national image quality team, field clinical team and field technical teams in driving the most advanced resolutions to our customers’ complaints, including implementing the correct settings throughout the zone with the assistance of the field CES team to ensure a higher image quality acceptance from our customers. 

 

Qualifications

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Demonstrate not only excellent clinical and product knowledge, but at the same time also has a proven track record in excellent interpersonal skills in difficult customer environments with outstanding communication skills internally and externally.

 

Product Knowledge

Describes the major product offerings, specifications/technical features, primary applications and service options for all Healthineers’ Advanced Therapies products

- Recommends the optimum product configuration to meet most customer needs

- Serves as the primary contact with key strategic accounts in regarding to IQ response and support

- "Owns" the customer in terms of zone IQ support

 

 

Specific Routine Activities Anticipated

 

Complete necessary clinical IQ support training and operate within the global IQ escalation process

Very proficiently understand the specific clinical imaging needs of customers, and build/implement proactive IQ solutions to meet this need

Routine travel in assigned zone to proactively and reactively adapt Siemens’ AT equipment to meet physician expectations

Routinely adapt IQ at competitive conversions, understanding other OEM preferences and developing IQ acceptance plans prior to visit (utilizing USA and Global information from prior conversions)

Collect image data and work with IQ support specialists in Cary/R&D as necessary to drive clinical acceptance

Work with engineering team (R&D/TSE/CSE) to clearly explain clinical needs of the customer

Document all customer and support activities in SAP/GSMS

Routinely monitor and capture highly accepted protocols to quantify national acceptance

Identify potential clinical deficits from the customer and provide structured feedback

Recognize influential Siemens AT customers within assigned zone, and understand clinical IQ needs for these accounts.  Proactively monitor customer satisfaction in terms of IQ acceptance

Proficient in customer discussions regarding dose and adapting Siemens systems utilizing ALARA principles

Work closely with BU ZBM and PSE team

 

 

Experience/Responsibilities

Home office with high speed internet

Ability to travel extensively, up to 90% in assigned zone

Valid driver's license and good driving record is required

Minimum 3 years clinical interventional or equivalent experience

ARRT Certified in  Vascular-Interventional (VI) Radiography or equivalent experience

 



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.