Siemens Careers

Client Services Coordinator

Irving, Texas
Customer Services

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English (US)

Job Description

Division: Building Technologies
Business Unit: Region Americas
Requisition Number: 225523
Primary Location: United States-Texas-Irving
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: High School Diploma / (GED)
Travel Required: No

Division Description:

The Siemens Building Technologies Division is the North American market leader for safe and secure, energy-efficient and environmentally-friendly buildings and infrastructure. As a technology partner, service provider, and system integrator, Building Technologies has offerings for fire protection; life safety; and security as well as building automation; heating, ventilation, and air conditioning (HVAC); and energy management. Since 1995, Siemens has helped to modernize nearly 7,000 buildings worldwide, including important American landmarks such as World Trade Center Memorial, Times Square Building, Carnegie Hall, Walt Disney World and the Mount Vernon Estate.

 

For more information, please visit: https://www.siemens.com/us/en/home/company/about/businesses/building-technologies.html

 



Job Description:

Responsibilities

 

  • Answers customer inquiries and resolves  issues in a timely and professional manner. 
  • Enters information into computer system for tracking, data gathering and troubleshoots customer issues. 
  • May refer to published materials or secondary sources to resolve open issues.
  • Escalates calls if  necessary to more senior team members. 
  • Processes orders booked and ensures pricing and customer information is correct on the appropriate internal documentation.
  • Maintains and controls orders through priority systems.  Communicates with departments on all product issues, updates, and bulletin requirements.
  • Coordinates  inventory requirements with other division departments.  Initiates required action for response to customer service requests for order changes.
  • Ensures all emergency orders are processed and follows through ensuring appropriate customer site delivery. 
  • Prepares, generates and distributes reports and order acknowledgements to appropriate resources.
  • Counsels and trains less experienced team members on procedures and routine tasks  associated with company products and services.
  • Provides support to other customer service personnel  on escalated calls and resolves most complex issues bringing in appropriate personnel as needed.  

 

Required Knowledge/Skills, Education, and Experience

 

  • 3-5 years Customer Service/ Call Center experience, preferably in the related industry. 
  • Basic working knowledge of company products and services.
  • Excellent verbal and written communication skills and organizational skills to effectively communicate via multiple media (email, telephone or correspondence).
  • Ability to use tact and discretion when interacting with a wide variety of customers 
  • Knowledgeable in Microsoft Office tools. 
  • Applies deep knowledge of company products and services to perform more complex and diverse assignments.
  • Completes investigations and resolves complex problems.
  • Performs order tracking, price quoting, and scheduling.
  • Education HS diploma or equivalent required.
  • Demonstrates thorough Fire Alarm knowledge and associated tasks and responsibilities, typically 5-8 years of successful experience.
  • Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

 



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.