Siemens Careers

Tech Support Engineer 4

Newark, Delaware
Customer Services

English (US)

Job Description

Division: Siemens Healthineers
Business Unit: Services
Requisition Number: 225703
Primary Location: United States-Delaware-Newark
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Bachelor's Degree
Travel Required: 15%

Division Description:


Job Description:

Position Overview
Provide third level instrument support primarily for the Atellica Solution, with potential secondary support for ADVIA Chemistry or Dimension product lines.


Provide highly technical escalation support via the Global Service Management System for all Incident and Potential Product Problems escalated to the Headquarters Support Center for internal and external customers. Support focuses on the software and hardware aspects of the system, but frequently requires a high level of understanding of the software, hardware and analytical science to create specialized investigations for investigating product conformity.
Required Knowledge/Skills, Education, and Experience
- BS / BA in Engineering, Software Engineering, Chemistry or other related sciences
- Proven troubleshooting and analytical skills
- 3+ years experience in the Healthcare industry
- Small team participation / leadership
- Strong Customer Service skills
- 5% up to 20% travel possible

Location based out of: Can potentially be based out of Flanders, NJ, Tarrytown, NY or Glasgow, DE sites.


Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

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