Siemens HealthineersBusiness Unit:
United States-Delaware-NewarkAssignment Category:
Full-time regularExperience Level:
Mid levelEducation Required Level:
Bachelor's DegreeTravel Required:
Provide third level instrument support primarily for the Atellica Solution, with potential secondary support for ADVIA Chemistry or Dimension product lines.
Provide highly technical escalation support via the Global Service Management System for all Incident and Potential Product Problems escalated to the Headquarters Support Center for internal and external customers. Support focuses on the software and hardware aspects of the system, but frequently requires a high level of understanding of the software, hardware and analytical science to create specialized investigations for investigating product conformity.
Required Knowledge/Skills, Education, and Experience
- BS / BA in Engineering, Software Engineering, Chemistry or other related sciences
- Proven troubleshooting and analytical skills
- 3+ years experience in the Healthcare industry
- Small team participation / leadership
- Strong Customer Service skills
- 5% up to 20% travel possible
Location based out of: Can potentially be based out of Flanders, NJ, Tarrytown, NY or Glasgow, DE sites.
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.