Service Engineer - Motion Control & Low Voltage Drives
Business Unit: Customer Services DF & PD
Requisition Number: 226185
Primary Location: United States-Tennessee-Johnson City
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Bachelor's Degree
Travel Required: 5%
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.
The Siemens Digital Factory Division offers a comprehensive portfolio of seamlessly integrated hardware, software and technology-based services in order to support manufacturing companies worldwide in enhancing the flexibility and efficiency of their manufacturing processes and reducing the time to market of their products.
For more information, please visit: http://www.siemens.com/businesses/us/en/digital-factory.htm
Drives Technical Support Center Engineer providing both remote technical support (telephone, email, etc.) and on-site technical support to resolve moderately complex issues related to the application of Siemens variable frequency drives and drives-based / Programmable Logical Controller -based motion control products.
Listens to customer concerns and issues, uses appropriate troubleshooting and problem analysis techniques to isolate the root cause of the problems, and recommends / implements appropriate solutions to resolve the problem.
Performs important areas of standard professional level work that typically requires processing and interpreting, more complex, less clearly-defined issues. Refers semi-complex, unusual problems to others. Identifies and resolves readily identifiable, clearly-defined problems.
Keenly aware of customer situations and strives to ensure the highest levels of customer satisfaction.
Works closely with other members of our various technical communities and conveys technical knowledge gained via the generation of Frequently Asked Questions (FAQs), Tips & Tricks, Application notes, etc.
Works with various product marketing groups to convey customer concerns or potential enhancements to our products.
Thoroughly documents customer questions and potential solutions using a case management system.
Works closely with Sales, Technical Support, Engineering and various internal groups to manage escalated customer inquiries.
Support may include 3rd party products/solutions and may include occasional on-site support.
Position requires both scheduled and occasionally unplanned 24x7 rotational on call technical support.
•Hands on experience working with Factory Automation applications
•Good communication skills, listens to customer concerns and issues, use appropriate troubleshooting and problem analysis techniques to isolate the root cause of the problems, and recommends / implements appropriate solutions to resolve the problem.
•Must be a self-starter with ability to learn new technologies in a fast paced environment.
•Ability to analyze product technical specifications to customer logic, flow diagrams, and electrical control panel drawings.
•Good organizational skills, managing large amounts of documentation, drawings, and notes to quickly access solutions
Preferred Knowledge/Skills, Education, and Experience
•Drives and Automation experience in the steel, paper, printing, or textiles industries with winding, unwinding, and tension control is a plus.
•Knowledge of Step 7 Classic, TIA Portal, and related hardware
•Knowledge of Profinet, Ethernet IP, Profibus, Ethernet, Modbus, serial RS232/485 communication protocols.
•Knowledge of electrical circuitry and IO signal processing.
Applicant should demonstrate knowledge of professional principles and skills. Effectively uses fundamental concepts, practices, and procedures of particular area of specialization.