Siemens Careers

Service Engineer - Motion Control & Low Voltage Drives

Johnson City, Tennessee
Customer Services

English (US)

Job Description

Division: Digital Factory
Business Unit: Customer Services DF & PD
Requisition Number: 226185
Primary Location: United States-Tennessee-Johnson City
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Bachelor's Degree
Travel Required: 5%

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

The Siemens Digital Factory Division offers a comprehensive portfolio of seamlessly integrated hardware, software and technology-based services in order to support manufacturing companies worldwide in enhancing the flexibility and efficiency of their manufacturing processes and reducing the time to market of their products.

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Job Description:

Position Overview
Applicant provides assistance in routine product support to customers remotely via telephone, e-mail, fax and documents accordingly.  Provides assistance with on-site and in-house troubleshooting for routine products and other related products to customers. Applicant will assist in active programs to increase customer satisfaction.  Applicant will assist in disseminating routine product knowledge.  Applicant provides assistance recommending routine product needs of the customer to product design group. Applicant will assist coordinating new product introductions as they relate to product support.
  • Drives Technical Support Center Engineer providing both remote technical support (telephone, email, etc.) and on-site technical support to resolve moderately complex issues related to the application of Siemens variable frequency drives and drives-based / Programmable Logical Controller -based motion control products.
  • Listens to customer concerns and issues, uses appropriate troubleshooting and problem analysis techniques to isolate the root cause of the problems, and recommends / implements appropriate solutions to resolve the problem.
  • Performs important areas of standard professional level work that typically requires processing and interpreting, more complex, less clearly-defined issues. Refers semi-complex, unusual problems to others. Identifies and resolves readily identifiable, clearly-defined problems.
  • Keenly aware of customer situations and strives to ensure the highest levels of customer satisfaction.
  • Works closely with other members of our various technical communities and conveys technical knowledge gained via the generation of Frequently Asked Questions (FAQs), Tips & Tricks, Application notes, etc.
  • Works with various product marketing groups to convey customer concerns or potential enhancements to our products.
  • Thoroughly documents customer questions and potential solutions using a case management system.
  • Works closely with Sales, Technical Support, Engineering and various internal groups to manage escalated customer inquiries.
  • Support may include 3rd party products/solutions and may include occasional on-site support.
  • Position requires both scheduled and occasionally unplanned 24x7 rotational on call technical support.
Required Knowledge/Skills, Education, and Experience
•5+ years of working proficiency with Low Voltage Drives & Motion Control applications
•Hands on experience working with Factory Automation applications
•Good communication skills, listens to customer concerns and issues, use appropriate troubleshooting and problem analysis techniques to isolate the root cause of the problems, and recommends / implements appropriate solutions to resolve the problem.
•Must be a self-starter with ability to learn new technologies in a fast paced environment.
•Ability to analyze product technical specifications to customer logic, flow diagrams, and electrical control panel drawings.
•Good organizational skills, managing large amounts of documentation, drawings, and notes to quickly access solutions

Preferred Knowledge/Skills, Education, and Experience
•Proven application design, commissioning, and troubleshooting experience with Siemens SINAMICS, SIMOTION, SIMOREG, SIMOVERT, and SINAMICS drives and automation products is a plus.
•Drives and Automation experience in the steel, paper, printing, or textiles industries with winding, unwinding, and tension control is a plus.
•Knowledge of Step 7 Classic, TIA Portal, and related hardware
•Knowledge of Profinet, Ethernet IP, Profibus, Ethernet, Modbus, serial RS232/485 communication protocols.
•Knowledge of electrical circuitry and IO signal processing.
BS/BA in direct related discipline such as Electrical Engineering, Electrical Engineering Technology and /or Mechanical Engineering.  Demonstrated highly relevant experience of 5+ years may be substituted for the degree requirements, where applicable.
Applicant should demonstrate knowledge of professional principles and skills. Effectively uses fundamental concepts, practices, and procedures of particular area of specialization.
Advanced degree MAY be substituted for experience, where applicable.


Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.