Siemens Careers

Operational Technical Support

Orlando, Florida
Engineering

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English (US)

Job Description

Division: Siemens Gamesa Renewable Energy
Business Unit: Wind Power and Renewables
Requisition Number: 226188
Primary Location: United States-Florida-Orlando
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: High School Diploma / (GED)
Travel Required: 30%

Division Description:

About Siemens Gamesa Renewable Energy

With a worldwide installed capacity of 75 GW, Siemens Gamesa Renewable Energy has a presence in more than 90 countries and a team of 27,000 employees worldwide. Its end-to-end value chain presence encompasses onshore and offshores wind turbines design, manufacturing, installation as well as cutting-edge service solutions. The global headquarters and legal domicile of the company is located in Zamudio, Spain. The company is listed on the Spanish stock exchange.



Job Description:

Position Overview : Operational Technical Support

A key factor for matching our growth rates and maintaining our leading position is our people - competent,enthusiastic, and highly professional. We are continuously looking for qualified people who would like to join a dynamic and international company.

We currently have the following position open in our Orlando, FL office.

 

Primary Responsibilities:

  • Assist field technicians with troubleshooting during commissioning, service operation and maintenance  of wind turbines on a daily basis - by phone or onsite assistance.
  • Show professionalism, respect, and understanding when supporting wind technician.
  • Take a proactive approach to fault finding by monitoring, trending, and analyzing wind turbine / wind farm performance to deliver proactive solutions.
  •  Maximize the use of troubleshooting applications, analyze the data, and work in close cooperation with the Mechanical Engineering, Electrical Engineering, and Software / SCADA teams to resolve and escalate support issues to regional or global teams.
  •  Identifies process improvements; includes reduction of non-value added operations, increased productivity opportunities, increased safety opportunities, etc.
  • Use good written and verbal communication skills to describe complex faults, participate in preparation of reports, and follow up to final resolution.
  • Manage and  distribute workload of incoming customer tickets to  various teams to drive resolution of cases in a timely manner.

 

Qualifications: 2+ years working experience working in relevant field.


Electrical system skills from external education or job experience:

Electrical control systems

Frequency converter (ABB, Converteam, Ingeteam)

Candidates with significant experience in commissioning, troubleshooting, servicing, repairing, and testing ABB - ACS800 variable frequency drive systems (modular, high power, liquid

cooled) will be strongly considered as having transferable knowledge.

Electronics

Understanding electrical drawings and schematics

Generator/Electric power generation

Hydraulic system skills from external education or job experience:

Hydraulics- Fluid flow, pressurized systems, isolation methods.  

Reading and understanding hydraulic schematics

SCADA system skills from external education or job experience:

TCP/IP protocol

Networking and Fiber Optics

Basic SCADA and WPS working knowledge General IT tolls and applications from external education or job experience:

Demonstrate competency with Microsoft Office tools (Word, Excel, Outlook) and basic PC.

Candidates with significant experience in commissioning, troubleshooting.Personal qualifications

Person must be open minded, curios and proactive in search for knowledge                       Person must be ready to take responsibility in tasks assigned

 

Communication

Technical English spoken and in writing, fluency in  Spanish or Portuguese  preferred.

Special training in customer service, phone support, and helpdesk function

Cultural awareness, understanding international differences, in relation to communication

Further personal qualifications

Drivers license

Person must be able to meet physical demands from rescue training etc.

 



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

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