Field Service Technician
Business Unit: Services
Requisition Number: 226204
Primary Location: United States-Illinois-Chicago
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Technical Diploma
Travel Required: 10%
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.
With 45,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.
For more information, please visit: http://www.usa.siemens.com/healthcare
The Field Service Technician's responsibilities include: installing, troubleshooting, repairing and performing preventive maintenance on all Siemens Healthcare Diagnostics instrumentation, providing on-site customer training on operation, maintenance and limited troubleshooting; responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction; managing financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management; managing company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
Requirements include: Must be a self-starter with excellent communication skills and ability to operate remotely from the main office with minimum supervision; demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems; must have excellent communication skills and be able to interface with customers in a positive professional manner; ability to think and act in a logical and methodical way; must be computer literate in Microsoft Word, Excel and PowerPoint and be able to utilize computer-based tools for reports, email and for general communication; 1-3 years experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments preferred; associates degree or equivalent in military experience preferred (graduates of the U.S. Navy Nuclear program are encouraged to apply); background or coursework in chemistry, biology or natural sciences is very helpful; clean driving record over last three years is required.
Job Family Responsibilities:
Participates in semi-complex equipment installation, trial runs, investigative tests, repairs and overhauls. Participates in training customers on semi-complex products and services. Performs semi-complex maintenance on tools, test equipment, etc., and maintains documents of all installations, inspections, maintenance and repair work, and failures. Participates in responding to semi-complex service or systems calls. Participates in the assessment of semi-complex product/equipment performance based on field support data and recommends modifications or improvements.
*After completion of training, the hours for this position will change to 2pm-11pm.
Associates degree or 1-2 years of vocational technical training preferred. HS diploma or equivalent required. Specialized skill training/certification may be required.
Knowledge and Experience:
Demonstrates comprehensive working knowledge of a technical or specialty area, and of operations, methods, and practices.Generally, 2-5 years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above.
Key Working Relationships:
Primarily intra-organizational contacts and limited external contacts.