Customer Support - Nuclear Engineer
Business Unit: Customer Services DF & PD
Requisition Number: 226254
Primary Location: United States-Pennsylvania-New Kensington
Assignment Category: Full-time regular
Experience Level: Entry level
Education Required Level: Bachelor's Degree
Travel Required: 15%
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.
The Siemens Digital Factory Division offers a comprehensive portfolio of seamlessly integrated hardware, software and technology-based services in order to support manufacturing companies worldwide in enhancing the flexibility and efficiency of their manufacturing processes and reducing the time to market of their products.
For more information, please visit: http://www.siemens.com/businesses/us/en/digital-factory.htm
The Customer Support - Nuclear Engineer works to support customers in both the nuclear sector and commercial sector. The select candidate will provide nuclear engineering support to the (Nuclear) Service Project Manager, Proposal team, and other Customer Service functions. This role will report to the New Kensington Sales Support Manager and will be a vital part of supporting the Siemens Industry Inc Large Drives customers.
◦Provide technical engineering support for the nuclear sector during specific to break/fix, outages and customer upgrade situations
◦Provide technical data to the proposal team for customer proposals.
◦Support the Nuclear Service Project Manager on all technical aspects of the projects and customer interactions
◦Interact with various technical resources with Siemens, customers and vendors.
Required Knowledge/Skills, Education and Experience
•Bachelor Degree in Engineering
•Proficiency working in a Nuclear Engineering support role
•Proven customer support experience
•Customer focused with the ability to adapt/respond to different customer needs
•Ability to multi-task, prioritize and manage time effectively
•Excellent communication and presentation skills
•10% travel based on customer requested meetings and support
Preferred Knowledge/Skills and Experience
•2+ years field service engineering
•2+ service years sales quote development
•2+ years electrical engineering
•2+ years nuclear experience
•Variable frequency drives experience