Siemens Careers

Application Support Engineer - PLM Software - East Lansing, MI

East Lansing, Michigan

English (US)

Job Description

Division: Digital Factory
Business Unit: Product Lifecycle Management-PLM
Requisition Number: 227464
Primary Location: United States-Michigan-East Lansing
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Bachelor's Degree
Travel Required: 50%

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

The Siemens Digital Factory Division offers a comprehensive portfolio of seamlessly integrated hardware, software and technology-based services in order to support manufacturing companies worldwide in enhancing the flexibility and efficiency of their manufacturing processes and reducing the time to market of their products.

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Job Description:

HEEDS Application Support Engineer


This position is for an Application Support Engineer within the
technical support team for the HEEDS Global Portfolio Development (PFD)
group. This position requires an engineer to work very closely with the
global sales, PfD, pre-sales, and post-sales teams within Siemens PLM,
and its broad customer-base for its multi-disciplinary design
exploration software HEEDS MDO. The primary objective of this position
is to support the growing expansion of design space exploration
software in the CAE industry and to ensure rapid growth of the HEEDS
design space exploration solution. The position assists revenue
generation of the Siemens design space exploration solutions, involves
execution and demonstration of design space exploration projects, works
closely with research and development, supports distribution channels,
trains and educates, and helps to ensure quality assurance in the HEEDS
MDO product.

The person must be dynamic, quick-learning, willing to travel.  Revenue
growth and customer support and satisfaction are the top priorities of
this role.  Aptitude, successful completion of tasks (on time), will be
the ultimate measurements for the position.

This position reports directly to the Application Support Engineering
Manager, Nate Chase, within the Global HEEDS PFD Team.  The location
for this position is based in East Lansing, MI.


Primary responsibilities include:
• Training and educating on design exploration methodologies, tool
usage, and custom applications to clients, distributors, and prospects
• Interfacing to HEEDS MDO prospects and customers – supporting the
demonstration of HEEDS MDO through multiple stages of the sales
process: initial pre-sales engagements, proof-of-concept and project
demonstrations, sales closure, post-sales support, training, and
account growth and cultivation
• Pre
sales support – helping to scope and deliver solutions to clients
and prospects which demonstrate the value of design exploration to the
• Post
sales support– supporting customer and internal challenges and
questions, along with raising customer awareness, to ensure successful
utilization of HEEDS.
• Design space exploration projects
development and execution of
engineering projects using HEEDS MDO and various CAE tools
• Research and Development assistance for optimization applications for
emerging market segments
• Support of Distributor (reseller channels) – pre- and post-sales
• HEEDS MDO quality assurance – link between customer/user and product
development to ensure product is at the highest level and reflective of
customer needs before product release
• Development of technical marketing content (presentations, videos,
case studies, training material)


Minimum Qualifications:


Must currently reside in the East Lansing area

CAE experience with commercial FEA, CFD, and/or MBD tools. Please have one or more of these listed on your resume if you have the experience.
Scheduled to have a BS in Mechanical or Aerospace Engineering by January 2019.

Superb communication skills (verbal and written), as the role
requires daily customer and internal interaction; someone who is
outgoing, pleasant, and enjoys helping customers
An adaptive individual with a positive attitude and strong aptitude
with the ability to multi-task and be pro-active. HEEDS has an active
and diverse customer base and sales channel. The ability to seamlessly
transition between tasks and concepts
Motivated to learn, can quickly pick-up and demonstrate new ideas and
concepts, possessing a strong retention capability
Travel availability and flexibility with potential travel up to 50%
of the time for this position

**Qualified Applicants must be legally authorized for employment in the
Unites States. Qualified Applicants will not require employer sponsored
work authorization now or in the future for employment in the United


Preferred Knowledge/Skills, Education, and Experience

Past experience with:

• Design optimization methodology and tools
• Abaqus, Adams, LS-DYNA, Nastran, and/or nCODE
• ANSA, HyperMesh, and/or Simcenter 3D
• Adams, Amesim, VI-Grade, Virtual.Lab
• ANSYS Workbench, CFX, Fluent, or STAR-CCM+
• Post-graduate degrees or equivalent experience

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.