Siemens Careers

Client Service Engineer - Critical Environments/Facilities - Baltimore, MD

Baltimore, Maryland
Customer Services

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English (US)

Job Description

Division: Building Technologies
Business Unit: Field Operations
Requisition Number: 228300
Primary Location: United States-Maryland-Baltimore
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Bachelor's Degree
Travel Required: 15%

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

The Siemens Building Technologies Division is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire protection, security, building automation, heating, ventilation and air conditioning (HVAC) and energy management products and services.

For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm



Job Description:

Position Overview:

 

Manages a portfolio of critical facilities/critical environments service agreements with full P&L responsibility. Manages the delivery of service agreements, ensuring financial performance and customer satisfaction. Works directly with customers to develop Trusted Advisor relationships, and recommends services and solutions to help them achieve better business results and expand our portfolio of offerings

 

Responsibilities:

 

Project manager of assigned service agreement accounts, driving to a financial target, outstanding customer satisfaction and retention. In conjunction with Sales, develops overall account strategies to achieve the customers’ business goals, leveraging BT’s entire service & product portfolio.  Works directly with customers to develop comprehensive, integrated service programs across all BT disciplines.   Presents Intelligent Infrastructure Solutions (I2S,) teaching customers how to leverage the Internet of Things and digitalization to operate and maintain their buildings more efficiently. Manages the overall service contract delivery, ensuring customer expectations are met and issues are resolved in a timely, effective manner.

 

Manages a portfolio of service agreements with full P&L responsibility. Manages the delivery of service agreements, ensuring financial performance and customer satisfaction. Works directly with customers to develop Trusted Advisor relationships, and recommends services and solutions to help them achieve better business results and expand our portfolio of offerings.

 

Assists with routine accounting activities such as basic account reconciliation and preparation of journal entries; may include tax accounting activities. Assists in the preparation of various accounting and/or tax reports. Prepares and maintains ledger accounts and related activities for the production of financial statements and fiscal reports. Maintains and processes routine entries in accordance with US GAAP.

Required Knowledge/Skills, Education and Experience

Associate’s degree in HVAC or other related technical field required.

Automation Client Service Manager - background in demand side energy services.

Background with IT / networking and data driven services preferred.

Experience in control systems and HVAC applications (Automation)

Strong organizational, verbal and written communication skills. Ability to understand complex relationships between multiple customers at the same site. 

Understanding of critical environments market (lab facilities, critical facilities, Good Manufacturing process facilities)

Familiar with Air Balancing, Air Flow, Critical Environments and strong knowledge of containment in these environments. 

Understanding of Building Dynamics. 

Good project management skills.

Proficient in MS Office (Word, Excel), CRM, SAP, Estimating & other Service Related Tools.

Local travel in and around Baltimore, MD territory. 


 

Individual must possess a valid Driver’s license in good standing

Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan

Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

 

 

Preferred Knowledge/Skills, Education and Experience

 

Bachelor’s degree preferred in engineering, business or associated technology degree.

Certified Energy Manager preferred.

Knowledge of engineering and programming preferred.



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