Radiopharmaceutical Technical Support Technician
Business Unit: Diagnostic Imaging
Requisition Number: 228524
Primary Location: United States-Tennessee-Knoxville
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: High School Diploma / (GED)
Travel Required: 50%
At Siemens Healthineers, we are passionate about enabling healthcare professionals to deliver high quality patient care, and to do so affordably. A leading global healthcare company, Siemens Healthineers continues to strengthen our portfolio of medical imaging and laboratory diagnostics, while adding new offerings such as managed services, consulting, and healthcare IT services – as well as further technologies in the growing market for therapeutic and molecular diagnostics.
Siemens Healthineers develops innovations that support better patient outcomes with greater efficiencies, giving providers the confidence they need to meet the clinical, operational and financial challenges of a changing healthcare landscape.
Functions as part of a team of peers to provide technical and
field support to persons engaged in the production and testing of
radiopharmaceuticals. The goal of this support is to ensure maximum
productivity and system Up Time while utilizing time and resource management
techniques effectively. Performance will be in accordance with internal and
external regulatory standards with a focus on meeting financial and performance
Develops training materials and provides training in
the following areas: chemistry module operation, maintenance and
control testing and radiopharmaceutical production.
Develops and maintains technical documentation related to chemistry modules, product testing as well as maintenance and troubleshooting of analytical equipment used for product testing.
Monitors and positively affects financial and operational performance.
Works in compliance with all regulatory standards including EH&S, cGMP, Radiation Safety, applicable pharmacy laws, DOT, internal policies, and interpretations of the above as required.
Responds to calls for technical support within a reasonable amount of time.
Participates in personnel training and staff development
Works cross functionally with engineering, manufacturing and all PETNET departments to successfully implement strategic initiatives.
Completes and submits tech support tickets in a timely fashion and includes all relevant details.
Completes and submits all time cards and expense reports in a timely fashion and includes all relevant details.
Available for on-call rotation to provide 24x7 support for PETNET production facilities, franchise customers and external customers.
Monitors and assists in improving up-time for all production and testing equipment.
Participates in complex inspections, maintenance and troubleshooting to support manufacturing and testing processes and equipment
Implements approved SOP changes to production and quality control processes
Provides first-line technical
support to field personnel for chemistry modules, process chemistry, production
process, quality control equipment and associated software applications.
Performs complex compounding, manufacturing (cyclotron and
chemistry module operation) and quality control processes(utilizing analytical
equipment TLC, HPLC, GC, under supervision as required by State and Federal law
Identifies opportunities for efficiency in the production process
Other tasks as assigned by supervisor.
Required Knowledge/Skills, Education, and Experience
Bachelor’s degree preferred. HS
diploma or equivalent required. Specialized skill training/certification may be
required. Excellent verbal, phone, and
written communications skills are required. High Performance Liquid
Chromatography, Gas Chromatography, and Thin Layer Chromatography experience
are highly desirable. Technical knowledge of analytical quality control
products is highly desirable.
Preferred Knowledge/Skills, Education, and Experience
Successfully demonstrates thorough/ advanced knowledge of a technical or specialty area. Generally, 5-8 years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above.