Siemens Careers

MV Field Service Technician

Wendell, North Carolina
Customer Services

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English (US)

Job Description

Division: Energy Management
Business Unit: Medium Voltage & Systems
Requisition Number: 228662
Primary Location: United States-North Carolina-Wendell
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Associate's Degree / College Diploma
Travel Required: 90%

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationally for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in seven Divisions: Power and Gas, Power Generation Services, Energy Management, Building Technologies, Digital Factory, Process Industries and Drives, and Financial Services.

 

With power chain management from creation to consumption, and over half a dozen manufacturing hubs here in the U.S., Siemens Energy Management provides technologies for the economic, reliable, and intelligent transmission and distribution of electrical power. From smart grid and energy automation technology, to power supply for industrial plants and high-voltage transmission systems, Siemens is providing intelligent technologies to a diverse clientele.

 
For more information, please visit:
 
https://www.siemens.com/us/en/home/company/about/businesses/energy_management.html



Job Description:

We are building the energy grid for the future. Can you help us make it a reality? If you're a passionate, hand-on, service tech, we have a place for you.

The Energy Management MS Business Unit of Siemens, located near Raleigh, NC, is looking for a highly qualified and upbeat Field Service Technician.

Position Overview

You will perform troubleshooting and warranty repairs to Medium Voltage Equipment. Close communication with both Wendell associates and our Customer is critical to your success. You'll travel to execute the work detailed in the customer cases and associated field service events.
Work with customers in a professional manner, even in situations where the customer may be under significant pressure to resolve the issues at hand.

Responsibilities

What can you expect day to day?
Overall responsibility is to travel to customer site or Siemens location to successfully execute the planned scope of work within a timely manner.
  • The scope will include activities that can be both mechanical and electrical in nature. Technical Resources are available to assist with needed implementation as required.
  • You will provide a detailed, professional written field service report within 48 hours of each event.
  • We utilize an Online Tool for proper time keeping, communication for each customer case as well as loading of reports and other pertinent information. This tool is called Salesforce.com and you'll be given training to ensure your familiarity.

Required Knowledge/Skills, Education, and Experience

What you will need to know and have done to be successful?
  • Minimum of 2 years hands-on experience with Mechanical and Electrical Equipment
  • Up to 100% travel (May require some International Travel as well)
  • Professional communication skills - both verbally and in writing.
  • Basic computing skills (Office, drawing interpretation, web based program use, etc.)
  • A dedicated Team Player attitude and Self-motivated personality
  • Committed to customer satisfaction
  • Flexibility to respond to Emergency Service Requests as needed
  • Knowledge of Industry Safety Practices

Preferred

Step to the front of the pack if you have:
  • Industry experience working on Medium Voltage power equipment
At Siemens, we live and cultivate an ownership culture, in which every employee takes personal responsibility for our company’s success. We utilize lean principles to continually improve our processes and customers’ experience. We trust and empower our leaders to act as owners, self-direct their teams and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We invest in you, offering a wide variety of internal and external development opportunities. Can you see yourself, learning, growing, and succeeding here? Apply now.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

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Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.