Siemens Careers

Field Service Technician

Raleigh, North Carolina
Customer Services

English (US)

Job Description

Division: Siemens Healthineers
Business Unit: Services
Requisition Number: 229409
Primary Location: United States-North Carolina-Raleigh
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Technical Diploma
Travel Required: 25%

Division Description:

 Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

 With 45,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.

 For more information, please visit:



Job Description:


Position Overview:

The Field Service Technician (Customer Service Engineer) is a field-based, customer-facing role that installs, services, maintains, and modifies Siemens

in-vitro diagnostic equipment at our customer sites, primarily in the clinical laboratory. We take a holistic approach in

solving our customers' toughest problems. Our FSTs represent the "Face of Siemens" to the customer.

The Field Service Technician reports to the Regional Service Manager at Siemens Healthcare Diagnostics.


The Field Service Technician’s responsibilities include installing, troubleshooting, repairing and performing preventative

maintenance on all Siemens Healthcare Diagnostics instrumentation (primarily Dimension and Vista Chemistry products)

at customer sites with minimal supervision. Responsible for delivering both timely and effective repairs as well as

adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. Manage

financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and

inventory management. Manage company assets to include a company car, cell phone, computer, tools, inventory parts,

etc. Establish and maintain proper business relationships with customers and peers, as well as performing necessary

administrative duties accurately.



Required Knowledge/Skills, Education, and Experience:

Minimum high school diploma; technical Associates Degree or equivalent preferred. Must be proficient in the use of

tools and service test equipment, with the ability to work both individually and in an established team setting. 5+ years

experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments

needed. Must be a self-starter with strong customer service skills, as well as excellent communication skills needed.

Need to have the ability to operate remotely from the main office with minimum supervision. Must demonstrate excellent

judgment in customer relations and in managing company resources; strong competency in instrument systems

technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic

and pneumatic systems. Must be able to interface with customers in a positive professional manner, as well as the ability

to think and act in a logical and methodical way. Must be computer literate in Microsoft Word, Excel and PowerPoint and

be able to utilize computer-based tools for reports, e-mail and for general communication. Current valid driver’s license

and good driving record over last three years is required. Must be willing to work different shifts as business needs dictate

and have the ability to travel and provide service in assigned geography.

Need to have the willingness to participate in an on-call rotation after training and certification is completed. Background or coursework in chemistry, biology or natural

sciences is very helpful.




Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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