Customer Services - Business Analyst 4
Business Unit: Services
Requisition Number: 229629
Primary Location: United States-New Jersey-Flanders
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Bachelor's Degree
Travel Required: 5%
Position would be filled at a tech support engineer 3 or 4 depending on the experience level of the successful candidate.
Location based out of: Can potentially be based out of Flanders, NJ, Tarrytown, NY or Glasgow, DE sites.
Creates and validates reports, then conducts analyses of data using various methods and tools to extract information as basis for decision making.
Researches, analyzes, consolidates and interprets data using statistical and data analytics methods to create information on business-relevant topics, e.g. market environment, operational process and equipment performance.
Acquires data from primary or secondary data sources and maintain databases/data systems.
Operates and optimizes pre-defined tools, applications and data bases/data management systems.
Creates reports and communicates results to various internal and/or external stakeholders (e.g. management, customers).
Creates dashboards for use by both business and service support teams.
Required Knowledge/Skills, Education, and Experience
Proven knowledge and skills in problem and data analysis.
BA / BS in a related technical, Science and / or Engineering field .
5 years Experience in data analytics or service and service support operations. Advanced degree MAY be substituted for experience.
Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Preferred Knowledge/Skills, Education, and Experience
Experience within a clinical laboratory of healthcare environment.
Project Management Certification is a plus.
Multi-lingual skills are a plus.