Siemens Careers

Entry Level Application Support Engineer

Waltham, Massachusetts
Engineering

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English (US)

Job Description

Division: Digital Factory
Business Unit: Product Lifecycle Management-PLM
Requisition Number: 229823
Primary Location: United States-Massachusetts-Waltham
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Bachelor's Degree
Travel Required: No

Division Description:

Siemens Digital Factory offers a comprehensive portfolio of seamlessly-integrated hardware software and technology-based services in order to support manufacturing companies worldwide. Siemens PLM Software, a Plano, Texas-based business unit of the Digital Factory Division, is a leading global provider of product lifecycle management (PLM) and manufacturing operations management (MOM) software, systems and services with over nine million licensed seats and more than 77,000 customers worldwide.
 
For more information, please visit: 
https://www.siemens.com/us/en/home/company/about/businesses/digital-factory.html


Job Description:

Siemens is actively seeking an Applications Support Engineer to work at

the Waltham, MA location. In this role, the candidate will provide

phone, web, and email based customer support for Siemens’ broad range

of engineering customers that utilize Fibersim, Syncrofit, and

Mastertrim. In addition, the successful candidate will contribute to

Siemens’ pre-sales and post-sales technical activities utilizing

Siemens’ products on customer projects.


This position reports to the Director of Technical Operations for the

Specialized Engineering Software group within the Product Engineering

Software business segment.

 

Responsibilities:


• Deliver post-sales support of Fibersim, Syncrofit, and Mastertrim to

assist customers in using these applications more effectively.

• Use of Siemens’ products within CATIA V5, NX, and Creo on customer

CAD models.

• Provide in-house technical sales support to assist the Siemens’

technical sales force in selling Siemens products to customers

worldwide.

• Work with Siemens’ product development organization to establish

product requirements based on customer interactions.

• Support of Extensible Markup Language (XML) and Extensible Stylesheet

Language (XSL) documents to customize and extend Siemens products in

customer environments.

• Document and report software defects using Siemens’ issue-tracking

software.

• Assist in the delivery of technical marketing, go-to-market,

training, and demonstration material for multiple product lines as

required.


Required Knowledge/Skills, Education, and Experience:


• Bachelor’s degree in engineering or related field

• Experience with 3D CAD modeling

• Must be capable of juggling a variety of different tasks and moving

them forward in a timely manner.

• Excellent communication skills, both written and verbal.

• Excellent technical problem solving capabilities.

• Proficient with a variety of technical tools including Microsoft

Office.

• 1-2 years’ experience; this is an entry-level position


Preferred Knowledge/Skills, Education, and Experience:


• Knowledge and interest in aerospace or automotive markets

• Experience with CATIA V5 or NX or Creo

• Experience with XML, Perl, and/or Python scripting

 

#LI-AA1

 

 



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Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

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Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.



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