Service Technician- Building Automation Services- Cypress, CA
Business Unit: Customer Services
Requisition Number: 230045
Primary Location: United States-California-Cypress
Assignment Category: Full-time regular
Experience Level: Entry level
Education Required Level: High School Diploma / (GED)
Travel Required: 10%
Let's do this!
At Siemens Building Technologies, we strive to keep buildings, smart, safe and comfortable. This position performs technical support programs (TSP) / service agreement tasks and scheduled assignments to ensure that building automation system is properly maintained and operating correctly. It also implements and/or performs technical product support for equipment that has been newly installed.
You will be doing this stuff too:
· Handles emergency service calls as directed during the day and after hours.
· Responds to customer service calls (emergency, on-site, or on-line), checks indicated points of trouble, analyzes full requirements of system involved and checks and tests systems components. Diagnoses trouble or defect, determines corrective action and repairs system.
· Performs preventative maintenance and diagnostics on automation system and components according to TSP / service agreement contracts. Tests and verifies system readings ensuring an optimal system operation.
· Identifies additional chargeable opportunities including time and material work, system upgrades and service contact expansion. Prices, proposes and proceeds with new work as per issued guidelines.
· Completes service repairs, replacements, upgrades, adjustments and calibration on automation systems and components following issued tasking, maintenance, troubleshooting and installation instructions.
· Performs system checkout and assists in automation systems startups for service installed jobs. Works with engineering group to create and/or verify point database; creates/reviews job specific programming via computer for various control systems.
· Verifies point database and programming operations are consistent with scope of work for the intended integration and sequence; backs up data from data servers and/or creates automated backup procedure
· Troubleshoots and resolves inconsistencies in the functions or sequence of operations; contacts Original Equipment Manufacturer (OEM) for technical support as/when needed; drives issues to resolution.
· Sets up and configures PC workstations, user interfaces; data servers, IP Networking devices, protocols, routers, switches, mass storage devices and hubs. Confirm proper network performance.
· Completes and submits written service orders and reports covering all aspects of each assignment and activity.
· Completes and submits timesheets and other necessary information daily/weekly.
· If improper operation is due to another system or component, discusses problem with customer and/or office and advises of the best course of action.
· Works with other branch, company or external service providers or vendors to arrange servicing and to resolve problem
· Participates in job site final walk and / or final completion for systems to service turnover on assigned jobs
· Conducts training and development classes for customers on site or at the branch.
· Delivers technical support, coaching and direction to end users and field labor when applicable
· Completes and submits written reports; provides Plans & Control System Documents to engineering for as-built drawings.
Required Knowledge, Skills, Abilities, and Education:
· High School Diploma or GED required.
· 1+ years engineer/service experience working with DDC (direct digital controls)
· Knowledge of automation systems, HVAC, electrical concepts, and building operations
· Skilled in programming, job start-up and checkout, and troubleshooting.
· Proficient in Microsoft Office: Word and Excel.
· Excellent verbal and written communication and customer relations required.
· Individual must possess a valid Driver's license in good standing and must be at least 21 years of age in order to participate in the required Siemens vehicle plan