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Branch Service Operations Manager - Building Technologies - Saint Louis

Saint Louis, Missouri
Customer Services

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Job Description

Division: Building Technologies
Business Unit: Field Operations
Requisition Number: 230296
Primary Location: United States-Missouri-Saint Louis
Assignment Category: Full-time regular
Experience Level: Senior level
Education Required Level: High School Diploma / (GED)
Travel Required: 10%

Division Description:

The Siemens Building Technologies Division is the North American market leader for safe and secure, energy-efficient and environmentally-friendly buildings and infrastructure. As a technology partner, service provider, and system integrator, Building Technologies has offerings for fire protection; life safety; and security as well as building automation; heating, ventilation, and air conditioning (HVAC); and energy management. Since 1995, Siemens has helped to modernize nearly 7,000 buildings worldwide, including important American landmarks such as World Trade Center Memorial, Times Square Building, Carnegie Hall, Walt Disney World and the Mount Vernon Estate.


For more information, please visit: 
https://www.siemens.com/us/en/home/company/about/businesses/building-technologies.html

Job Description:

Position Overview
 
This position reports directly to the St. Louis Branch General Manager and is based in the St. Louis Branch located in Maryland Heights. The Branch Service Operations Manager is responsible for the delivery of all end-user/owner direct business including Projects, Maintenance/Service Agreements, and T&M. Responsible all Building Technologies Business Lines including Fire, Building Automation, and Security. The Branch Service Operations Manager will have direct responsibility over Fire field personnel with veteran Automation Supervisor handing day-to-day Automation field personnel. The ideal candidate has core Fire alarm experience in project implementation, test and inspect, and T&M deficiency fulfillment.
 
  • First line management position in Field Service Operations supporting the Building Technologies Division of Siemens.
  • Strong understanding of financial reports, forecasting, cost control, and labor rates required.
  • Total revenue responsibility of between ten to fifteen million ($10-$15M).
  • Manages staff including Service Supervisor, Service Account Engineer, Fire Service Specialists, and Security Service Specialists.
  • This includes delivery Service business delivered by Bloomington, IL satellite office.
 
Responsibilities
 
  • Plan, organize, direct and control all Fire, Building Automation, and Security service operations activities to assure profitable growth. Advise management on local operations planning including resource hiring, development and allocation, financial forecasting, monitoring and issue resolution planning.
  • Manage or advise on hiring, training and development, allocation and performance assessment of personnel within area of responsibility. Assist branch with training and development of operations personnel including training on use of financial reports.
  • Manage revenue and gross margin to achieve monthly and annual business plans. Monitor project status and control job costs to maintain margins.
  • Direct and supervise the development of service work to insure customer commitments are met within the estimated timeframes and costs. Oversee supervision of all service and retrofit work and personnel on assigned jobs. Ensure schedules are maintained and work proceeds in accordance with agreement requirements and customer expectations. Determine resource needs (e.g. staffing, tools) and provide any corresponding documentation.
  • Provide technical and operational support for the sales teams including proper pricing and scope of work definition for service agreement and service project opportunities. Communicate regularly with customers through all phases of the service work we perform for them. Build and maintain an effective operations organization committed to customer and employee satisfaction and profitable growth.
  • Ensure the proper implementation of all company policies, procedures and productivity tools where applicable. Maintain current knowledge of regulatory laws, changes and requirements and ensure compliance. Advise and implement industry/field best practices to improve products, applications and services.
  • Represents Siemens in industry associations, professional organizations and affiliations and develops relationships with customer, contractors and community leaders
  • Qualified Applicants must be legally authorized for employment in the United States.
  • Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Required Knowledge/Skills, Education and Experience
  • Minimum 5-years experience in the installation and maintenance of building Fire Life Safety systems including at least two years of supervisory or management experience.
  • Strong understanding of financial reports and ability to implement cost controls.
  • Excellent listening, oral and written communication skills. Excellent organizational skills must be able to handle multiple tasks and duties effectively.
  • Proficient in Microsoft Office: Word, Excel, Outlook and Project.
  • Must obtain state or local fire alarm license as required by local or state regulations within six months of assuming position.
  • Individual must possess a valid Driver's license in good standing.
  • Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan.
  • Individual must possess a valid Driver’s license in good standing
Preferred Knowledge/Skills, Education and Experience
  • High School Diploma or GED required.
  • Bachelors degree in Engineering, Technical Science, or Construction Management preferred.
  • Graduate Degree desired.
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