Siemens Careers

CRM Business Analyst Applications

Malvern, Pennsylvania
Marketing

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English (US)

Job Description

Division: Siemens Healthineers
Business Unit: Marketing, Sales Operations & Communications
Requisition Number: 231049
Primary Location: United States-Pennsylvania-Malvern
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Bachelor's Degree
Travel Required: 30%

Division Description:

At Siemens Healthineers, we are passionate about enabling healthcare professionals to deliver high quality patient care, and to do so affordably.  A leading global healthcare company, Siemens Healthineers continues to strengthen our portfolio of medical imaging and laboratory diagnostics, while adding new offerings such as managed services, consulting, and healthcare IT services – as well as further technologies in the growing market for therapeutic and molecular diagnostics.

 

Siemens Healthineers develops innovations that support better patient outcomes with greater efficiencies, giving providers the confidence they need to meet the clinical, operational and financial challenges of a changing healthcare landscape.




Job Description:

Position Overview: The CRM Business Analyst is responsible to understand the business needs and identify how technology can meet those needs through the design and implementation of efficient processes and tools.

Responsibilities: The main areas of attention will be the ability to understand the business problem we are solving for and the intended outcome for the end users and contribute and manage throughout the application engineering process.

The Business Analyst will need to:

·         Understand the business requirements, issues encountered and data needs related to CRM throughout the organization and be able to propose solution(s)

·         Will work with the Applications Product Owner to collaborate on defined requirements, strategize approach for implementation and partner with Information Technology to ensure timely design, development, testing and deployment

·         Assist in QA/testing during all phases of the project

·         Assist in daily team meetings, sprint/working sessions, release planning and roadmaps

·         Liaison between business users, internal systems teams, external vendors to initiate and manage projects, support production issues, manage releases and manage priorities

·         Manage system issues appropriately and escalate when needed

·         Proactively identify areas for improvement and introduce recommendations,  factoring in customer needs and industry best practices

·         Ensure Agile/Scrum concepts are adhered to and that project team is adhering to project plans or identify discrepancies

This position can be located in the following sites: Tarrytown, NY or Malvern, PA

 

Required Knowledge/Skills, Education, and Experience:

5+ years of Business Analysis or IT Analysis

High energy level with a hands-on approach combined with the ability to provide leadership and structure in a fast paced, dynamic environment

Attention to detail, organized and desire for continuous improvement and innovation

Confident, self-starter with ability to work with minimal direction and within a team

Strong communication skills

Strong systems aptitude and proficiency

Bachelor’s Degree

 

Preferred Knowledge/Skills, Education, and Experience

Excellent business communication skills, including written, verbal and presentation skills

Agile Methodology for Project Management experience

Experience working with Oracle Sales Cloud, Eloqua or a similar CRM cloud-based sales and marketing platform


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