Business Unit: Field Operations
Requisition Number: 231107
Primary Location: United States-Pennsylvania-Mechanicsburg
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: High School Diploma / (GED)
Travel Required: 10%
Siemens is a global
technology powerhouse that has stood for engineering excellence, innovation,
quality, reliability and internationality for more than 165 years. As a global
technology company, Siemens is rigorously leveraging the advantages that this setup
provides. To tap business opportunities in both new and established markets,
the Company is organized in nine Divisions: Power and Gas, Wind Power and
Renewables, Energy Management, Building Technologies, Mobility, Digital
Factory, Process Industries and Drives, Healthineers and Financial Services.
The Siemens Building Technologies Division is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire protection, security, building automation, heating, ventilation and air conditioning (HVAC) and energy management products and services.
For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm
Job Description for Harrisburg CSM 231107
Building Technologies is currently searching for an experienced Client
Service Manager (CSM) to support our automation business in the Northern
Counties of Central Pennsylvania (Tioga, Lycoming, Clinton, Centre, Union,
Montour, Northumberland, Centre and Snyder). . The CSM is our single source
contact between our customers and Siemens internal operations. The CSM creates
customer loyalty to the Siemens brand by managing all service agreement
deliverables for our customers.
Service Agreement Management
- Manage internal resources to exceed customer expectations while ensuring all contractual scope work is completed on time and within estimates and budgets.
- Complete multi-year maintenance (work) planning and scheduling utilizing customer interface, contractual documents, equipment operational manuals, personal site or equipment experience, known Siemens capabilities and Siemens provided software tools.
- Interface and communicate with our customers for Customer Loyalty and Quality Assurance activities. Communicate progress / status internally, create and execute improvement plans based on customer feedback.
- Perform or manage customer knowledge / training activities to improve product, equipment or site understanding.
- Manage financial aspects of our service contract agreements ensuring continued profitability and cost containment for Siemens while ensuring our customers perceive the value of the services we provide.
- Manage the contract renewal process end to end for stationary or stable year over year customers. Assist the Customer Sales Executive in the contract renewal process for large or growing customers.
- Provide cost viability approvals for estimated new or renewed service agreements.
- Manage billing and collection activities for the service agreements managed, as well as assist in the collection of other service activities such as Time & Material or Project work.
Transactional Customer Sales and Response
- Collaborate with our customers to consistently match known Siemens product and service capabilities with their business and facility needs
- Estimate, present, and attain customer approvals for automation or mechanical equipment repairs [Time & Material work].
- Estimate, propose, present and attain customer approval for Moves, Adds, Changes or Upgrades of automations or mechanical systems. [Project Work]
- Estimate, propose, present and attain customer approval for Service Contract renewals of smaller automation or mechanical systems. [Service Agreements]
- Associate’s Degree preferred, although candidates with equivalent work experience will also be considered (a High School Diploma or GED Equivalency is a minimum requirement).
- 2-5 years experience with HVAC mechanical and / or HVAC control & automation systems.
- 2-5 years experience with customer management within an industrial or construction environment.
- Proficient in the use of a Business Software application such as Oracle, SAP or other (managing financial and / or equipment maintenance applications)
- Proficient in the use of standard business applications such as MS Office (Word, Excel), custom estimating platforms, customer loyalty applications or other service related tools.
- Strong organizational, verbal and written communication skills.
- Project management experience and the ability to collaborate in a team environment.
- Individual must possess a valid Driver's license in good standing and be must be at least 21 years of age in order to participate in the Siemens vehicle plan.
- Individual must be drug free and willing to submit to testing as a condition of employment.
- Individual must submit information to be used for background checks as a condition of employment
- Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.