Siemens Careers

Sr. Application Support Engineer (Sustaining Engineer)

Charlotte, North Carolina

English (US)

Job Description

Division: Digital Factory
Business Unit: Product Lifecycle Management-PLM
Requisition Number: 231236
Primary Location: United States-North Carolina-Charlotte
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Bachelor's Degree
Travel Required: 20%

Division Description:

Siemens Digital Factory offers a comprehensive portfolio of seamlessly-integrated hardware software and technology-based services in order to support manufacturing companies worldwide. Siemens PLM Software, a Plano, Texas-based business unit of the Digital Factory Division, is a leading global provider of product lifecycle management (PLM) and manufacturing operations management (MOM) software, systems and services with over nine million licensed seats and more than 77,000 customers worldwide.
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Job Description:

Locations: Charlotte, NC or Fremont, CA


The Sr. Application Support Engineer (Sustaining Engineer) will represent MOM (Manufacturing Operations Management) - TSS (Technical Support Services) in a technical role that interacts with enterprise level customers, engineers, and managers to isolate and solve complex MOM product issues. This role will also participate in building maintenance updates for supported released code and assist with escalated customer issues. The engineer will apply advanced knowledge of MES software and platforms to investigate and resolve problems by making use of troubleshooting skills, problem isolation procedures, and troubleshooting tools. In addition, this role requires programming skills to create maintenance updates for released software. You will be responsible for managing customer expectations, identifying problems, isolating problems and resolving problems.


Responsible for in-depth technical papers and presentations to peers and customer management. The ability to guide and assist support engineers in problem solving is essential. The engineer will work with minimal supervision on complex issues with wide latitude for independent decisions.


Required Knowledge/Skills, Education, and Experience: 

• Bachelor's Degree in Computer Science, Computer Information Systems, Math, Engineering or related field - plus a minimum of five years of related experience.

• 5+ years in a programming support role for multi-tier applications (development experience)

• Relational Database experience (at least one of the following: SQL Server, Oracle)

• Experience with the latest Microsoft Windows Operating Systems (server and client)

• Ability to learn and apply deep knowledge of Siemens PLM MOM software

• Technical skills: Net (C#, VB) and JavaScript; T-SQL and/or PL-SQL


Preferred Knowledge/Skills, Education, and Experience: 

• MOM/MES industry experience

• Microsoft SQL Server experience

• Oracle experience



Watch this great video to learn more about Siemens PLM Software!


Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

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Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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