Product Engineer, Staff
Business Unit: Laboratory Diagnostics
Requisition Number: 231432
Primary Location: United States-New York-Tarrytown
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Bachelor's Degree
Travel Required: 10%
This position will be located at Siemens LD site in Tarrytown,NY
• This position is in the Customer Services Service Lifecycle Management Team, responsible for Service representation on new product development teams in business area LD and support of commercial products.
• This position is a member of a multi-functional team responsible for driving projects from approval of the proposal through launch until product end of support.
The SLM Engineer is responsible for the definition and deployment of serviceability strategies, for coordinating the development of service documentation, training and field service strategies to the regional service organizations.
The SLM Engineer will provide functional expertise, related to service including application services and service documentation. Support review of customer documentation and new product introductions to the field. The SLM Engineer will provide functional expertise related to hardware and software engineering changes, updates to service documentation, and the release of product updates.
The SLM Engineer will lead and/or participate on Service Element Teams in defining the Service concept, the service lifecycle plan and will coordinate the knowledge transfer to other support groups and the regions and countries.
The SLM Engineer will support knowledge of Immunoassay and or Hematology instrumentation and integrated products as the service representation at Product Health Teams and perform analysis of service metrics, parts usage, trends, and service productivity.
The SLM Engineer will communicate project status and issues to service management, identifying, assessing and manage project risk from a service and application perspective.
Required Knowledge/Skills, Education, and Experience
BS/BA in related discipline, or advanced degree, where required or equivalent combination of education and experience.
Demonstrated leadership abilities, strong interpersonal and communication skills, a working knowledge of clinical laboratory operations and workflow (pre and post analytical), data analysis and interpretation, presentation skills, and experience with the operation of various SIEMENS Healthcare instruments and middleware.
Knowledge of Immunoassay and or Hematology Instrumentation and integrated product operation and support is preferred.
Preferred Knowledge/Skills, Education, and Experience
Prior experience performing trend analysis and reporting is preferred