Building TechnologiesBusiness Unit:
Region AmericasRequisition Number:
United States-New Jersey-Florham ParkAssignment Category:
Full-time regularExperience Level:
Entry levelEducation Required Level:
High School Diploma / (GED)Travel Required:
The Siemens Building Technologies Division is the North
American market leader for safe and secure, energy-efficient and
environmentally-friendly buildings and infrastructure. As a technology partner,
service provider, and system integrator, Building Technologies has offerings
for fire protection; life safety; and security as well as building automation;
heating, ventilation, and air conditioning (HVAC); and energy management. Since
1995, Siemens has helped to modernize nearly 7,000 buildings worldwide, including
important American landmarks such as World Trade Center Memorial, Times Square
Building, Carnegie Hall, Walt Disney World and the Mount Vernon Estate.
For more information, please visit:
Siemens Building Technologies is looking for a Technical Support Specialist for their Florham Park, NJ location. This person fields all incoming technical support requests into the Field Support department and accountable for resolving product information requests and product problem/solution requests.
Accountable for support requests related to product information and product problems that are documented. May escalate more difficult support requests to Technical Support Specialists or Field Support Engineers. Logs all incoming support requests into the company call tracking system in a timely and professional manner. Responds, resolves, and closes support requests utilizing technical training, fellow support personnel, and undocumented, creative solutions. Complete company designated training courses for position to enhance work performance and career development. Special projects as assigned.
All qualified candidates MUST have up to 2 years of the following:
1. Experience working in a technical support role - via telephone and email.
2. Strong communication and analytical skills.
3. Excellent customer service skills.
4. Proficient in Microsoft Office Products.
5. Well versed in multiple database entry and reporting functionalities.
Not required but would be a plus:
1. Associate’s degree or 1-2 years of vocational technical training
2. Experience with Fire Safety Panels.
3. Fire Safety or Hardware technical support experience.
Individual must possess a valid Driver's license in good standing.