Siemens Careers

Field Support Specialist I

Florham Park, New Jersey
Research & Development

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English (US)

Job Description

Division: Building Technologies
Business Unit: Region Americas
Requisition Number: 231587
Primary Location: United States-New Jersey-Florham Park
Assignment Category: Full-time regular
Experience Level: Entry level
Education Required Level: High School Diploma / (GED)
Travel Required: No

Division Description:

The Siemens Building Technologies Division is the North American market leader for safe and secure, energy-efficient and environmentally-friendly buildings and infrastructure. As a technology partner, service provider, and system integrator, Building Technologies has offerings for fire protection; life safety; and security as well as building automation; heating, ventilation, and air conditioning (HVAC); and energy management. Since 1995, Siemens has helped to modernize nearly 7,000 buildings worldwide, including important American landmarks such as World Trade Center Memorial, Times Square Building, Carnegie Hall, Walt Disney World and the Mount Vernon Estate.



For more information, please visit: 

https://www.siemens.com/us/en/home/company/about/businesses/building-technologies.html

Job Description:

Specific Requirements
 
Overview:
Siemens Building Technologies is looking for a Technical Support Specialist for their Florham Park, NJ location. This person fields all incoming technical support requests into the Field Support department and accountable for resolving product information requests and product problem/solution requests.
 
Responsibilities:
Accountable for support requests related to product information and product problems that are documented. May escalate more difficult support requests to Technical Support Specialists or Field Support Engineers. Logs all incoming support requests into the company call tracking system in a timely and professional manner. Responds, resolves, and closes support requests utilizing technical training, fellow support personnel, and undocumented, creative solutions. Complete company designated training courses for position to enhance work performance and career development. Special projects as assigned.
 
All qualified candidates MUST have up to 2 years of the following:
1. Experience working in a technical support role - via telephone and email.
2. Strong communication and analytical skills.
3. Excellent customer service skills.
4. Proficient in Microsoft Office Products.
5. Well versed in multiple database entry and reporting functionalities.
 
Not required but would be a plus:
1. Associate’s degree or 1-2 years of vocational technical training
2. Experience with Fire Safety Panels.
3. Fire Safety or Hardware technical support experience.
 
Individual must possess a valid Driver's license in good standing.


Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.



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