Siemens Careers

Service/Billing Coordinator - HVAC - Boston, MA

Canton, Massachusetts
SCM-Procurement / Logistics & ECC

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English (US)

Job Description

Division: Building Technologies
Business Unit: Field Operations
Requisition Number: 231938
Primary Location: United States-Massachusetts-Canton
Assignment Category: Full-time regular
Experience Level: Entry level
Education Required Level: High School Diploma / (GED)
Travel Required: No

Division Description:

The Siemens Building Technologies Division is the North American market leader for safe and secure, energy-efficient and environmentally-friendly buildings and infrastructure. As a technology partner, service provider, and system integrator, Building Technologies has offerings for fire protection; life safety; and security as well as building automation; heating, ventilation, and air conditioning (HVAC); and energy management. Since 1995, Siemens has helped to modernize nearly 7,000 buildings worldwide, including important American landmarks such as World Trade Center Memorial, Times Square Building, Carnegie Hall, Walt Disney World and the Mount Vernon Estate.

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Job Description:

Siemens Building Technologies is growing!  Our Boston, MA branch is currently searching for a Service/Billing Coordinator to coordinate and schedule branch service activities and resources to ensure customer expectations and commitments are met while delivering high quality service to assigned product lines. 

Responsibilities:
• Provides support, information, prioritization and coordination of assignments for field service personal. 
• Serves as the main point of contact for all service customers to ensure expectations are being met.  
• Handles decisions regarding the scheduling and movement of manpower and material. Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of call, urgency, contractual obligation, available resources and customer needs. 
• Ensures all service requests and dispatches are well documented, coordinated, prioritized and organized. 
• Reviews, processes and distributes all service documentation including service orders, timesheets, packing slips, purchase orders, accounts payable vouchers, MTO's and/or RMTR's as assigned. 
• Also assists in processing credit memos and collections. Assists in project profitability through cost containment procedures and processes. 
• Maintains timely set up and completeness of related job folders as assigned. 
• Utilizes, maintains and updates all employee, service call and customer information in SAP. 
• Utilizes, where appropriate, all features including but not limited to service reporting, time stamping, TSP planning and scheduling, etc. 
• May be responsible for non-installed parts sales including processing orders, pricing and invoicing. 

Qualifications include:
• Technical school or Associates degree (2 year) preferred, although a combination of education (High School or GED required) and experience will also be considered
• 2-5 years experience in customer service call handling, billing, dispatching and service response required
• Good organizational, interpersonal and verbal and written communication skills
• Knowledgeable in Microsoft Office and business software systems (i.e. SAP) required
• Familiarity or experience with control, HVAC, Fire or Security systems, engineering or similar industry such as plumbing or heating preferred. SAP experience highly preferred. 

• Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

 
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Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

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