Field Service Technician
Business Unit: Services
Requisition Number: 232229
Primary Location: United States-Maryland-Baltimore
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Associate's Degree / College Diploma
Travel Required: 75%
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.
With 45,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.
For more information, please visit: http://www.usa.siemens.com/healthineers
The Field Service Technician is a field-based, customer-facing role that installs, services, maintains and modifies Siemens in-vitro diagnostic equipment at our customer sites, primarily in the clinical laboratory. We take a holistic approach in solving our customers' toughest problems. Our FSTs represent the "Face of Siemens" to the customer.
The Field Service Technician reports to the Regional Service Manager at Siemens Healthcare Diagnostics.
The Field Service Technician’s responsibilities include installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare Diagnostics instrumentation (primarily Dimension and Vista Chemistry products) at customer sites with minimal supervision. Responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. Manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
Required Knowledge/Skills, Education, and Experience
- Minimum high school diploma
- Experience in testing, repairing and maintaining capital medical equipment
- Strong electronics and computer background needed
- Proficient in the use of tools and service test equipment
- Able to work both individually and in an established team setting
- Self-starter with strong customer service skills as well as excellent communication skills
- Ability to operate remotely from the main office with minimum supervision
- Demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology
- Experience with electronics, hydraulic and pneumatic systems
- Able to interface with customers in a positive professional manner
- Ability to think and act in a logical and methodical way
- Must be computer literate in Microsoft Word, Excel and PowerPoint and be able to utilize computer-based tools for reports, email and for general communication
- Hold a current valid driver’s license and good driving record over last three years is required
- Willing to work different shifts as business needs dictate
- Ability to travel and provide service in assigned geography, as well as periodic travel to other regions or for training.
- Willingness to participate in an on-call rotation after training and certification is completed. Participation in a region On Call rotation is part of the job requirement.
Preferred Knowledge/Skills, Education, and Experience
- Previous field service experience is desired
- 4+ years of experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments preferred
- Technical Associates degree or equivalent in military experience preferred (graduates of the U.S. Navy Nuclear program are encouraged to apply)
- Background or coursework in Electronics, chemistry, biology or natural sciences is very helpful.