Siemens Careers

Sr. Service Coordinator

Winter Park, Florida
Customer Services

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English (US)

Job Description

Division: Building Technologies
Business Unit: Field Operations
Requisition Number: 232520
Primary Location: United States-Florida-Winter Park
Assignment Category: Full-time regular
Experience Level: Senior level
Education Required Level: High School Diploma / (GED)
Travel Required: No

Division Description:

The Siemens Building Technologies Division is the North American market leader for safe and secure, energy-efficient and environmentally-friendly buildings and infrastructure. As a technology partner, service provider, and system integrator, Building Technologies has offerings for fire protection; life safety; and security as well as building automation; heating, ventilation, and air conditioning (HVAC); and energy management. Since 1995, Siemens has helped to modernize nearly 7,000 buildings worldwide, including important American landmarks such as World Trade Center Memorial, Times Square Building, Carnegie Hall, Walt Disney World and the Mount Vernon Estate.



For more information, please visit: 

https://www.siemens.com/us/en/home/company/about/businesses/building-technologies.html


Job Description:

Sr. Service Coordinator
 
Specific Requirements

Effectively coordinates and schedules branch service activities and resources to ensure customer expectations and commitments are met while delivering high quality service to assigned product lines. Provides support, information, prioritization and coordination of assignments for field service personnel. Serves as the main point of contact for all service customers to ensure expectations are being met. Proactively follows-up with customer after completion of service visit to ensure a high level of satisfaction with quality of work received. Handles decisions regarding the scheduling and movement of manpower and material. Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of call, urgency, contractual obligation, available resources and customer needs. Ensures all service requests and dispatches are well documented, coordinated, prioritized and organized. Reviews, requests, processes and distributes all service documentation including but not limited to service orders, packing slips, purchase orders, Material Transfer Order's and/or Return Material Transfer Request's as assigned. Also assists in processing credit memos and collections. Assists in project profitability through cost containment procedures and processes. Maintains timely set up and completeness of related job folders as assigned. Completes and closes all service work orders for on call service, service agreement, quoted service, small projects, and parts orders in SAP. Utilizes, where appropriate, all features including but not limited to call handling, service planning, service settlement, service reporting, etc. May be responsible for non-installed parts sales including processing orders, pricing and invoicing. 

High School or GED. Technical school or Associates degree (2 year) preferred 2 - 4 years experience in customer service call handling, dispatching and service response in a related or technical industry required. Familiarity or experience with Building controls, HVAC systems, Fire Alarm Systems and or Security Systems preferred. Good organizational, interpersonal and verbal and written communication skills. Knowledgeable in Microsoft Office and business software systems (i.e. Word, Excel, and SAP).
 
*LI-GEP


Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

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Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.



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