Field Service Technician
Business Unit: Services
Requisition Number: 232953
Primary Location: United States-Alabama-Phenix City
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Associate's Degree / College Diploma
Travel Required: 35%
Siemens is a global technology powerhouse that has stood for
engineering excellence, innovation, quality, reliability and internationality
for more than 165 years. As a global technology company, Siemens is rigorously
leveraging the advantages that this setup provides. To tap business
opportunities in both new and established markets, the Company is organized in
nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management,
Building Technologies, Mobility, Digital Factory, Process Industries and
Drives, Healthineers and Financial Services.
With 45,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.
For more information, please visit: http://www.usa.siemens.com/healthcare
Customer Service Engineer Level II specializing in servicing Imaging Equipment (MR, CT, & PET) needed in the Columbus, GA or Phenix City, AL area.
The Customer Service Engineer is a field-based, customer-facing role that primarily installs, services, maintains and modifies Siemens imaging equipment at customer sites. Our CSE's represent the "Face of Siemens" to the customer.
The Customer Service Engineer reports to the Regional Service Manager at Siemens Medical Solutions.
Required Knowledge/Skills, Education, and Experience:
• Minimum Technical Degree or Equivalent Experience
• Experience in testing, repairing and maintaining capital medical equipment
• Strong electronics and computer background needed
• Previous experience with the following required: Imaging equipment (MR, CT, & PET)
• 5-10 years of field service experience is needed
• Willing to work different shifts as business needs dictate, including willingness to work overtime as required
• Strong customer service and communication skills
• Must be proficient in the use of tools and service test equipment
• Valid driver's license and good driving record required
• Must be able to work both individually and in an established team setting
• Ability to travel and provide service in assigned geography; willingness to participate in an on-call rotation after training and certification
Preferred Knowledge/Skills, Education, and experience:
Technical Associates degree or equivalent experience