Siemens Careers

Product Engineer, Staff

Newark, Delaware
Engineering

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English (US)

Job Description

Division: Siemens Healthineers
Business Unit: Laboratory Diagnostics
Requisition Number: 233044
Primary Location: United States-Delaware-Newark
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Bachelor's Degree
Travel Required: 20%

Division Description:

siemens

Job Description:

Specific Requirements
This position can be located at a Siemens LD site.

• This position is in the Customer Services Service Lifecycle Management Team, responsible for Service representation on new product development teams in business area LD and support of commercial products.
 
The SLM Engineer will work closely with development and engineering teams to implement serviceability requirements in new diagnostic product designs and commercial products.

• This position is a member of a multi-functional team responsible for driving projects from approval of the proposal through launch until product end of support.
 
Experience is required in the following areas: medical/diagnostic equipment, leading projects/teams, capabilities to coordinate completion of activities.
 
Experience is desired in the following areas: service/support processes, project management, design for serviceability, product design change support, and trending of data.

Responsibilities

The SLM Engineer is responsible for the definition and deployment of serviceability strategies, for coordinating the development of service documentation, training and field service strategies to the regional service organizations.

The SLM Engineer will provide functional expertise, related to service including application services and service documentation. Support review of customer documentation and new product introductions to the field.
The SLM Engineer will provide functional expertise related to hardware and software engineering changes, updates to service documentation, and the release of product updates.

The SLM Engineer will lead and/or participate on Service Element Teams in defining the Service concept, the service lifecycle plan and will coordinate the knowledge transfer to other support groups and the regions and countries.
 
The SLM Engineer will lead Collaboration Teams to coordinate knowledge transfer to other service groups and represent the service organization to LDThe SLM Engineer will support commercial Automation Products from a service aspect to include identification of spare parts, technical communication to the field and service productivity measures. Add the “product support” side (ask Chris DeStefano)
The SLM Engineer will support commercial clinical chemistry (CC) and integrated products
as the service representation at Product Health Teams and perform analysis of service metrics, parts usage, trends, and service productivity.

The SLM Engineer will communicate project status and issues to service management, identifying, assessing and manage project risk from a service and application perspective. Add the “product support” side (ask Chris DeStefano)




Required Knowledge/Skills, Education, and Experience


BS/BA in related discipline, or advanced degree, where required or equivalent combination of education and experience.

Demonstrated leadership abilities, strong interpersonal and communication skills, a working knowledge of clinical laboratory operations and workflow (pre and post analytical), data analysis and interpretation, presentation skills, and experience with the operation of various SIEMENS Healthcare instruments and middleware.

Knowledge of clinical chemistry (CC) and integrated product
operation and support is preferred.

Preferred Knowledge/Skills, Education, and Experience

Prior experience on Atellica CH930 (MVCC), HVCC, or Hydra is preferred
 
General Requirements
Job Family Responsibilities:

The SLM Engineer guides very complex product support to Customers remotely via all communication channels. Guides on-site and in-house troubleshooting for very complex products and other related products to Customers and develops programs to increase customer satisfaction. The SLM Engineer guides the dissemination of very complex product knowledge. The SLM Engineer guides the coordination for new product introductions as they relate to Product Support. The SLM Engineer manages the product support responsibilities for commercial products.
Education:

BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.  Certification may be required in some areas.

Knowledge and Experience:

Demonstrates and applies a broad knowledge of field of specialization through successful completion of moderately complex assignments.   Successfully applies complex knowledge of fundamental concepts, practices, and procedures of particular area of specialization. Demonstrates knowledge of organization's business practices and issues. Typically 5-8 years of successful experience in related field and successful demonstration of Key Responsibilities and Knowledge as presented above. Advanced degree MAY be substituted for experience, where applicable.

Direction of Others:

Provide general guidance or train support and/or professional staff.

Key Working Relationships:

Primarily intra-organizational contacts and external contacts.


Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.



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