Duties and Responsibilities:
•Writes extensive user-focused content for complex enterprise software, like Teamcenter.
•Applies technical communication principles to design and develop information solutions that assist global customers and support their learning needs.
•Solves highly complex problems related to user-assistance, training, and product use.
•Helps to determine methods to conduct audience and task analyses.
•Uses independent judgment to plan, design, and develop user-assistance and/or training deliverables.
•Works with product managers, customers, subject matter experts, localization experts, support personnel, and education services for product planning and development.
•Requires minimal direction on projects and often works on cross-functional teams.
•Drives strategic-level problems, projects, and programs to completion.
•A Bachelor’s degree (or international graduate of a university level program) in a related field or in a technical field. Typically, at least 5 years of related experience in technical communication, preferably in enterprise-level software.
•Experience developing user-focused content, including online assistance, tutorials, and multimedia elements, for complex software products.
•Strong familiarity with agile and waterfall software development methodologies.
•Experience performing audience and task analysis and applying it to design user-assistance and training content that is meaningful to customers.
•Proven ability to learn products, conduct research, define content and scope, plan, develop, and maintain new and existing information solutions for end-users, installers, administrators, and implementers.
•Understands and successfully uses complex xml development tools and environment to create end-user products.
•Comprehends and manages complex dependencies and relationships between content objects to create and maintain information that is reused across multiple deliverables (such as documentation and courseware), across various types of media (html, pdf), and across multiple releases and products.
•Interacts with customers to learn their needs, and to test and validate user-assistance or training products.
•Evaluates customer satisfaction through surveys, usability testing, and interviews; interprets and applies the results.
•Has strong expertise in technical communication and enterprise-level software such as mechanical design and engineering and/or product lifecycle data management.
•Experience in Siemens PL customer industries or implementations preferred.
Learn more about Siemens PLM Software by watching this fun video!