Service Contracts Renewal Coordinator
Business Unit: Field Operations
Requisition Number: 233967
Primary Location: United States-Texas-Irving
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: High School Diploma / (GED)
Travel Required: No
The Siemens Building Technologies Division is the North American market leader for safe and secure, energy-efficient and environmentally-friendly buildings and infrastructure. As a technology partner, service provider, and system integrator, Building Technologies has offerings for fire protection; life safety; and security as well as building automation; heating, ventilation, and air conditioning (HVAC); and energy management. Since 1995, Siemens has helped to modernize nearly 7,000 buildings worldwide, including important American landmarks such as World Trade Center Memorial, Times Square Building, Carnegie Hall, Walt Disney World and the Mount Vernon Estate.
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Reporting to the Client Services Administrative Supervisor, this position coordinates the service agreement renewal process for assigned contracts across the zone, ensuring that all BT service agreements are renewed on time and that the 120, 90, 60 and 30 day activities are completed. Assumes responsibility for renewal activities for Automation contracts: < $10k and Fire < $5k.
Serves as the main point of contact for the renewal process.
Uses standard tools and processes to renew service agreements on time (before they expire)
Assigns and manages renewal activities at the 120, 90, 60 and 30 day milestones
Coordinates with Sales and Operations
Host monthly meeting with assigned branches to review/update status
Provides data for facilitation of renewal and Order Intake forecast meetings (via Renewal Portal & Excel)
For Automation < $10k and Fire < $5k contracts, secures a signed contract and Purchase Order
Submits contract renewals to Booking Team
Assist with invoice & contract cancellations
Manages "expired report" and maintains as per Work Flow Standards
Required Knowledge/Skills, Education & Experience
High school diploma / GED
2+ years experience in service agreements renewals or service coordination in a service industry such as building automation, HVAC, fire alarm service, security system service, or fire/security monitoring.
Good organizational, interpersonal and verbal and written communication skills
Strong working knowledge of word processing and Excel spreadsheets. Experienced on personal computer and knowledge of Windows software.
Excellent verbal and written communication and organizational skills. Ability to handle multiple tasks and duties effectively.
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Preferred Knowledge/Skills, Education & Experience
Technical school or Associates degree (2 year) preferred
SAP knowledge and experience preferred.
Familiarity or experience with control, HVAC / Fire / Security systems and engineering preferred.
- Siemens is a globally diversified engineering powerhouse: an opportunity such as this one can open doors to engineering practices and businesses new to you, preparing you for a great future with potential in so many types of fields—sustainability, energy, medical technologies, to name a few—in almost any location you ever dreamed of exploring.
- Competitive compensation.
- Excellent health, dental, and vision plans with many options from which to choose.
- All employees receive Life Insurance, Short and Long-Term Disability coverage.
- 401k match dollar for dollar up to 6% of gross salary.
- Education and tuition reimbursement programs available.
- Extensive product training and professional career development.