Siemens Careers

Client Service Administrator - Maintenance Planning

Irving, Texas
Internal Services

English (US)

Job Description

Division: Building Technologies
Business Unit: Field Operations
Requisition Number: 234120
Primary Location: United States-Texas-Irving
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: High School Diploma / (GED)
Travel Required: No

Division Description:

The Siemens Building Technologies Division is the North American market leader for safe and secure, energy-efficient and environmentally-friendly buildings and infrastructure. As a technology partner, service provider, and system integrator, Building Technologies has offerings for fire protection; life safety; and security as well as building automation; heating, ventilation, and air conditioning (HVAC); and energy management. Since 1995, Siemens has helped to modernize nearly 7,000 buildings worldwide, including important American landmarks such as World Trade Center Memorial, Times Square Building, Carnegie Hall, Walt Disney World and the Mount Vernon Estate.

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Job Description:

Position Overview
Reporting to the Zone Operations Center Client Service Administrator Supervisor, this position establishes the foundation for customer’s overall service and digital experience. Specifically this position focuses key roles in their daily responsibilities
  • Contract data review – confirms data is correct compared to actual contract with customer.
  • Manages overall service execution & financials of assigned contracts
  • Maintenance planning – develops detailed maintenance plans to meet contractual obligations
  • Deficiency follow-up – reviews field work orders and develops corrective action proposals.
  • Works with multiple internal service team members including Service Sales (to understand scope and commitments of agreements,) potentially Solutions Sales (to understand installed equipment), iBase Administrator (to ensure iBase is set up for maintenance planning), Client Service Manager (to finalize service schedule and reconcile for service recap reporting), Service Coordinators (to ensure schedules are executed), Renewal Coordinator (to ensure contract scope is updated / correct), Specialists onsite and in AM Digital Service Center (to ensure delivery of agreed upon scope / commitments, part deliveries …) and customers on service agreements < $10k for Automation and < $5k for Fire & Security.
  • Serves as internal point of contact for maintenance plan.
  • Reviews booking packages and plans customers’ service schedules, for new and renewed contracts
  • Verifies and corrects data entered into SAP
  • Utilizes standard service / maintenance planning tools and documented processes to develop a maintenance plan
  • Revises service schedules based on feedback from Client Service Managers and customers
  • Serves as main customer contact for Automation agreements < $10k and Fire/Security < $5k, responsible for calling the customer and verifying services and schedule.
  • Fulfills service contract obligations for execution and financial performance of agreements < $10k Automation; Fire/Security <$5k.
  • When necessary, escalate customer issues to assigned Client Service Manager and / or Operations Manager / Supervisor.
  • Reviews field work orders / inspection reports to identify deficiencies.
  • Develops corrective action proposals using quick quote tool, or turn over to Sales or Branch Operations.
Required Knowledge/Skills, Education, and Experience
  • High School Diploma / GED
  • 2+ years experience in field coordination, administration, or operations
  • Knowledgeable in business processes, standard practices, tools, and financial systems within branch Service operations.
  • Strong accuracy and quality of data needed.
  • Excellent verbal and written communication skills, computer skills, financial skills and effective project management skills.
  • Strong problem-solving ability.
  • Ability to read and understand service contract scope & proposal.
  • Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Preferred Knowledge/Skills, Education, and Experience

  • Technical school or Associates degree (2 year) preferred
  • Knowledge and experience in SAP or other maintenance & planning tools preferred.
  • Overall understanding of building management systems and products in automation, fire detection and security applications is preferred.  

Why Siemens?

  • Siemens is a globally diversified engineering powerhouse: an opportunity such as this one can open doors to engineering practices and businesses new to you, preparing you for a great future with potential in so many types of fields—sustainability, energy, medical technologies, to name a few—in almost any location you ever dreamed of exploring.
  • Competitive compensation.
  • Excellent health, dental, and vision plans with many options from which to choose.
  • All employees receive Life Insurance, Short and Long-Term Disability coverage.
  • 401k match dollar for dollar up to 6% of gross salary.
  • Education and tuition reimbursement programs available.
  • Extensive product training and professional career development.






Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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