Siemens Careers

Tech Support Engineer 4

East Walpole, Massachusetts
Customer Services

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English (US)

Job Description

Division: Siemens Healthineers
Business Unit: Services
Requisition Number: 234240
Primary Location: United States-Massachusetts-East Walpole
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Bachelor's Degree
Travel Required: 15%

Division Description:

siemens

Job Description:

 
Position Overview
Provide third level instrument support primarily for the Atellica Solution, with potential secondary support for ADVIA
Chemistry, Dimension or Dimension Vista product lines.
 
Responsibilities
Provide highly technical escalation support via the Global Service Management System for all Incident and Potential
Product Problems escalated to the Headquarters Support Center for internal and external customers. Support focuses on the hardware, software and application aspects of the system, but frequently requires a high level of understanding of the system to create specialized investigations for investigating product conformity.
 
Required Knowledge/Skills, Education, and Experience
· BS / BA in Engineering, Clinical Laboratory Science, Chemistry or other related sciences
· Understanding of clinical laboratory operations (not required but highly encouraged)
· Proven troubleshooting and analytical skills
· 3+ years experience in the Healthcare industry
· Small team participation / leadership
· Strong Customer Service skills
· 5% up to 20% travel possible
 
Position would be filled at a Tech Support 3 or 4 depending on the experience level of the successful candidate.
Location based out of: Can potentially be based out of Flanders, NJ, Tarrytown, NY, Walpole, MA or Glasgow, DE sites.
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.


Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.



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