Service Support Specialist - Building Automation
Business Unit: Regional Solutions & Services Americas
Requisition Number: 234460
Primary Location: United States-Florida-Winter Park
Assignment Category: Full-time regular
Experience Level: Entry level
Education Required Level: High School Diploma / (GED)
Travel Required: 80%
The Siemens Building Technologies Division is the North American market leader for safe and secure, energy-efficient and environmentally-friendly buildings and infrastructure. As a technology partner, service provider, and system integrator, Building Technologies has offerings for fire protection; life safety; and security as well as building automation; heating, ventilation, and air conditioning (HVAC); and energy management. Since 1995, Siemens has helped to modernize nearly 7,000 buildings worldwide, including important American landmarks such as World Trade Center Memorial, Times Square Building, Carnegie Hall, Walt Disney World and the Mount Vernon Estate.
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- Performs technical support programs (TSP) / service agreement tasks and scheduled assignments to ensure that automation system is properly maintained and operating correctly.
- Handles emergency service calls as directed during the day and after hours.
- Responds to customer service calls (emergency, on-site, or on-line), checks indicated points of trouble, analyzes full requirements of system involved and checks and tests systems components.
- Diagnoses trouble or defect, determines corrective action and repairs system.
- Performs preventative maintenance and diagnostics on automation system and components according to TSP / service agreement contracts.
- Tests and verifies system readings ensuring an optimal system operation.
- Prices, proposes and proceeds with new work as per issued guidelines.
- Completes service repairs, replacements, upgrades, adjustments and calibration on automation systems and components following issued tasking, maintenance, troubleshooting and installation instructions.
- Performs system checkout and assists in automation systems startups for service installed jobs.
- Completes and submits time sheets and other necessary information weekly.
Required Knowledge/Skills, Education, and Experience:
- Associate's degree in Electronics or other related field preferred
- 1-3 yrs engineer/service experience or 2 yrs Service Trainee experience.
- Knowledge of automation systems, HVAC, electrical concepts, and building operations preferred.
- Working engineering and programming background preferred.
- Skilled in programming, job start-up and checkout, and troubleshooting.
- Proficient in Microsoft Office: Word and Excel.
- Excellent verbal and written communication and customer relation skills.
- Individual must possess a valid Driver's license in good standing.
- Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan.
- Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.