Siemens Careers

Field Service Technician

Denver, Colorado; Dallas, Texas; Phoenix, Arizona; Chicago, Illinois; Atlanta, Georgia
Customer Services

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English (US)

Job Description

Division: Siemens Healthineers
Business Unit: Services
Requisition Number: 234506
Primary Location: United States-Colorado-Denver
Other Locations: United States-Georgia-Atlanta, United States-Illinois-Chicago, United States-Arizona-Phoenix, United States-Texas-Dallas
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Technical Diploma
Travel Required: 100%

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.
 With 45,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.
 For more information, please visit:  http://www.usa.siemens.com/healthineers



Job Description:

 

Siemens US Talent Acquisition
Job Description

 

*This position can be located anywhere in the US close to a major airport*

 

Position Overview

The Installation Service Engineer, is a critical member of our national installation team; this is a field-based, customer-facing role that primarily calibrates Siemens imaging equipment at our customer sites. Our ISE's represent the "Face of Siemens" to the customer.

The Installation Service Technician reports to the Senior Manager, Field Engineering at Siemens-Healthineers.

 

Responsibilities

Start-up and calibration of XP installations; provide expert level installation support to field service organization; communicate and escalate technical issues and delays; keep installation projects on schedule; assure quality; evaluate room layout and installation quality of our mechanical install vendors; start-up in accordance with factory instructions and specifications; troubleshoot technical problems and repair out of box failures; correct vendor and factory errors and mistakes; order missing or damaged parts; provide feedback to vendors, factory, project management and planning; provide on-site installation training for field Customer Service Engineers.

 

 

Required Knowledge/Skills, Education, and Experience:

-Previous experience in electronics, computers and troubleshooting background needed

-Technical training or degree, associates or higher; minimum of 4 - 5 years of Technical experience

-Demonstrate excellent judgment in customer relations and in managing company resources; strong competency in mechanics, electronics, and software technology

-Strong customer service and communication skills

-Must be proficient in the use of tools and service test equipment

-Ability to travel overnight 100% of the time.

-End of the Quarter work requires “All-Hands-On-Deck” attitude to achieve business goals.

-Expert level troubleshooting skills and capable of evaluating room layout and site planning.

-Must be able to effectively set up and connect hospital networks to Siemens remote diagnostic SRS/RUH applications.

-Requires superb customer and communication skills.

-Must be organized, self-sufficient and capable of working with little or no supervision

-Hold a current valid driver’s license and good driving record over last three years is required

 

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.


Individual must possess a valid Driver's license in good standing.
Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan.

 

Preferred Knowledge/Skills, Education, and Experience

Performs complex equipment installation, investigative tests, and repairs.

Performs complex product and service training to customers.

Maintains tools & parts inventory, schedules maintenance on tools, test equipment, etc., and completes documents required of all installations. 

Performs complex service or systems calls and interfaces with customer personnel to provide quality service and feedback on problem evaluation and resolution. Performs assessment of complex product/equipment performance based on field support data and recommends modifications or improvements.

Successfully demonstrates thorough/ advanced knowledge of a technical or specialty area.

Generally, 4-5 years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above.



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.



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