Siemens Careers

Principal Engagement Manager

Denver, Colorado
Project Management

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English (US)

Job Description

Division: Siemens Healthineers
Business Unit: Services
Requisition Number: 234604
Primary Location: United States-Colorado-Denver
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Bachelor's Degree
Travel Required: 30%

Division Description:

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Job Description:

 

Position Overview

 

Responsible for managing the Enterprise Services contract deliverables for key customer accounts to ensure highest levels of customer satisfaction.  This role ensures delivery of best in class medical equipment asset management services.  This individual will also work with ES Transformation & Advisory Services consulting tools, processes and experts to deliver best in class utilization management and equipment optimization services

 

Responsibilities

 

·        Lead customer relationship development and interface with key customer contacts to gain participation in strategic customer input sessions to identify and drive key goals for customer success (e.g., operations budgeting, asset management and optimization, capital planning & procurement, KPI goal alignment, etc.).

·        Drive customer retention and contract renewal leveraging effective business intelligence and reporting according to client needs, e.g., inventory changes, key Service Operations performance indicators & contract obligations, insights & advice for proactively optimizing service deliverables and equipment utilization.

·        Collaborate closely with cross functional teams, including local equipment service & sales, centralized operations, advisory service consultants, vendor management, procurement , quality and vendor partners to develop an overall customer strategy and grow customer loyalty.  Provide market trend feedback to ES management.

·        Act as primary interface to Customer Services and Project Management teams

·        Ensure account customers receive optimum levels of service and execution and optimization of all contract deliverables.  Maintain high levels of customer satisfaction with Siemens and Enterprise Services resulting in increasing customer loyalty and realizing Siemens equipment market share and services growth through identification of equipment conversion and ES portfolio expansion opportunities.

·        Impact ES P&L costs and margin through optimization of cost structures and productivity measures.

·        Develop and execute quarterly customer business reviews with key customer contacts.  Develop and present business plans bi-annually with Americas ES management team

 

Required Knowledge/Skills, Education, and Experience

 

BS/BA in related discipline or equivalent combination of education and experience, with healthcare background preferred.  Demonstrates and applies advanced knowledge of concepts, practices, and procedures for area managed and expert knowledge of other areas in the company and how they interact.

 

Typically 8+ years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above. 

 

Certification in LEAN/6 Sigma, PMP is desired, but not required.

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Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

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Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.



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