Siemens Careers

Dispatching Operator

Florham Park, New Jersey
Customer Services

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English (US)

Job Description

Division: Building Technologies
Business Unit: Field Operations
Requisition Number: 234655
Primary Location: United States-New Jersey-Florham Park
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Associate's Degree / College Diploma
Travel Required: No

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

The Siemens Building Technologies Division is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire protection, security, building automation, heating, ventilation and air conditioning (HVAC) and energy management products and services.

For more information, please visit:
http://www.siemens.com/businesses/us/en/building-technologies.htm




Job Description:

Siemens US Talent Acquisition
Job Description Template

Serves as the main point of contact for all service customers to ensure customer expectations are met.
•  Proactively follows up with customers after completion of service visits to ensure a high level of satisfaction with quality of work received.
•  Handles decisions regarding the scheduling and movement of manpower and materials.
•  Schedules and dispatches field labor force to meet customer needs and expectations based on the nature of the call (urgency, contractual obligations, available resources and customer needs).
•  Ensures all service requests and dispatches are organized, well documented, coordinated, and prioritized accordingly.
•  Supports material procurement for customer part sales (pricing part sales, processing orders and invoicing) as well as internal requests in support of Service projects.
•  Performs invoicing for Service Time & Materials calls.
•  Reviews, processes and distributes all service documentation including service orders, time-sheets, packing slips, purchase orders, accounts payable vouchers, MTO's and/or RMTR's as assigned. May assists in processing credit memos and collections.
•  Performs invoicing for Service Time & Materials calls.
•  Maintains timely set up and completeness of related job folders as assigned.
•  Effectively utilizes SAP in the delivery and management of service activities opening service calls, supporting and scheduling planned preventive maintenance visits, updating customer information, creating purchase orders.
•  Delivers outstanding customer service.
•  Any other miscellaneous customer service functions as assigned.



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.



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