Order Mgmt Deliver Operator
Business Unit: Process Automation
Requisition Number: 234676
Primary Location: United States-Texas-Houston
Assignment Category: Full-time regular
Experience Level: Entry level
Education Required Level: High School Diploma / (GED)
Travel Required: 5%
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationally for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in eight Divisions: Power and Gas, Power Generation Services, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, and Financial Services.
Siemens Process Industries & Drives helps customers increase productivity, safety, reliability, efficiency and time-to-market for plants and processes with innovative, integrated technology across the entire lifecycle. With a deep understanding of individual market segments, Siemens helps customers respond quickly and confidently to new market requirements and challenges, strengthening their competitiveness.
Candidate will report to the Service and Support division. Position will specifically be in the area of spare parts. The Spare Parts team consists of a small group that takes orders from customers for all of the Gas Chromatograph Spare Parts. Orders/PO's are received in various ways; i.e. by email, fax, phone, etc. A quick turnaround time is required in this position. PO's received are to be entered in SAP system within 24 hours of receipt of PO. The Spare Parts team is also responsible for providing price quotes to internal and external customers.
Candidate will enter all domestic incoming PO's received for Gas Chromatograph Spare Parts.
Details of this include but are not limited to:
Checking availability of spare parts and working with Master Scheduler to ensure parts are available
Answering Customer questions and complaints
- Guiding customers to ensure they are getting the right parts
- Answer incoming calls from 1-800 customer line
- Process return requests and ensure the return requests meet a 5 day turnaround
- Answer incoming group email requests that come from internal and external customers
- Review for completeness on all incoming PO's
- Price Quoting
- Some upselling
Required Knowledge/Skills, Education, and Experience
- High School Graduate preferable with Associates degree
- Industry/business acumen (3-5 years)
- Work experience (5 years)
- Microsoft office
Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Preferred Knowledge/Skills, Education, and Experience
- Associates Degree preferred
- Past experience (3-5 years)
- Microsoft Office