Field Service Technician
Business Unit: Services
Requisition Number: 234813
Primary Location: United States-Ohio-Cincinnati
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Technical Diploma
Travel Required: 5%
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.
With 45,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.
For more information, please visit: http://www.usa.siemens.com/healthcare
The Field Service Technician is a field-based, customer-facing role that primarily installs, services, maintains and modifies Siemens imaging equipment at customer sites. Our FSTs represent the "Face of Siemens" to the customer.
The Field Service Technician reports to the Regional Service Manager at Siemens Medical Solutions. Responsibilities
Our Field Service Technician will perform service, preventative maintenance, modifications and installations on Siemens Imaging equipment at customer sites with minimal supervision. Primary Modality XP and another secondary Imaging Modality to be determined.
Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
Required Knowledge/ Skills, Education, and Experience
Minimum high school diploma; experience in testing, repairing and maintaining capital medical equipment; strong electronics and computer background needed; 3+ years of field service experience is needed, as well as strong customer service and communication skills; must be proficient in the use of tools and service test equipment; valid driver's license and good driving record required; must be able to work both individually and in an established team setting; must be willing to work different shifts as business needs dictate; ability to travel and provide service in assigned geography; willingness to participate in an on-call rotation after training and certification.
Preferred Knowledge/Skills, Education, and Experience Technical associate’s degree or equivalent experience preferred; previous experience with XP equipment strongly preferred.
General Requirements: Job Family Responsibilities:
Leads the most complex equipment installation, trial runs, investigative tests, repairs and overhauls. Leads the most complex product and service training to customers. Guides the most complex maintenance on tools, test equipment, etc., and completes documents of all installations, inspections, maintenance and repair work, and failures. Leads the most complex service or systems calls and interfaces with customer personnel to provide quality service and feedback on problem evaluation and resolution. Guides assessment of the most complex installation and service of product/ equipment performance based on field support data and designs modifications or improvements. May lead the negotiation and administration of service or systems contracts.
Performs the most complex and technically demanding work within technical or paraprofessional area. Preempts potential problems and provides effective solutions in reaction to application of concepts, techniques, knowledge, or processes. Independently seeks solutions complex and unusual problems before contacting others.
Associate's degree or 1-2 years of vocational technical training preferred. HS diploma or equivalent required. Specialized skill training / certification may be required.
Knowledge and Experience:
Successfully demonstrates leading-edge or extensive knowledge in a technical or specialty area.Generally, 5+ years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above.
Direction of Others:
May provide expert advice, training, and technical assistance to support staff and train lower level employees.
Key Working Relationships:
Represents the organization as a prime internal contact and possibly a key external contact.